Contract Support Coventry, England
Job description
PURPOSE OF THE JOB
Provide a comprehensive administrative service
MAIN DUTIES AND RESPONSIBILITIES
1. Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
2. Positively respond to both our internal and external customers through effective communication and personal accessibility.
3. Helpdesk; including but not limited to; logging, distributing and closing down of reactive calls on Concept. Providing excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers.
4. Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
5. Understand procedures and processes and operate them to the required standard. Examples of these are:
a) Site Inductions
b) Timesheets
c) Co-ordination of billing application, calculating margins, raising invoices and submitting to client
d) Obtaining supplier quotes and uploading onto the internal system for client approval
e) Raising Purchase Orders when required
f) Maintaining the stationery supply
g) The running and review of management reports; such as P&L, WIP, Debt, OPO’s & Invoice Pool
h) Liaising with the client regarding payment of invoices
i) Compiling of Contract Review pack
j) Logging hazards & customer feedback on the QHSE Management Portal
k) Organising training
l) Processing supplier invoices and resolving any queries
m) Updating of attendance planner
n) Arranging agency cover & submitting hours on portal
o) Reception cover if applicable
p) Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE
q) Compiling of Customer Monthly Report
r) Updating the CBRE Performance Portal as and when required
s) Conducting supplier surveys on Ariba
t) Comprehensive spend tracking
u) Weekly report submission to include Wip, Debt, Invoice Pool and OPO updates
6. Achieve results within quality and time restraints.
7. Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
8. Actively participate in a diverse and effective team.
9. Convey messages and ideas clearly and openly. Involve people and influence decisions.
10. To carry out any reasonable request from management.
Job Types: Full-time, Permanent
Salary: £25,000.00-£27,000.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Coventry
