contract administrator Birmingham, England
Job description
Vehicle Warranty Assistant
Position Overview: The Vehicle Warranty Assistant is responsible for providing administrative and operational support to the vehicle warranty department within an automotive dealership or service centre. This role involves handling warranty claims, coordinating with manufacturers, maintaining records, and ensuring compliance with warranty policies and procedures. The Vehicle Warranty Assistant plays a crucial role in facilitating smooth warranty processes and enhancing customer satisfaction.
Key Responsibilities:
Warranty Claim Processing: Receive and review warranty claims submitted by customers or dealership personnel. Verify claim eligibility, accuracy, and completeness of required documentation. Ensure compliance with manufacturer's warranty policies and guidelines.
Documentation and Record-Keeping: Maintain accurate and organized warranty records, including claim files, repair orders, warranty agreements, and other relevant documentation. Update warranty databases and systems to reflect claim status and actions taken.
Manufacturer Coordination: Communicate with manufacturers or authorised representatives to obtain necessary approvals, clarify claim details, and resolve issues or disputes. Collaborate with manufacturer representatives to ensure timely and accurate processing of warranty claims.
Customer Service: Respond to customer inquiries related to warranty coverage, claim status, and warranty procedures. Provide clear and accurate information, resolve customer concerns or complaints, and maintain a high level of customer satisfaction.
Warranty Policy Compliance: Stay updated on manufacturer's warranty policies, guidelines, and procedures. Ensure compliance with warranty terms and conditions during claim processing. Identify and report any warranty fraud or irregularities.
Data Analysis and Reporting: Analyse warranty claims data to identify trends, recurring issues, or potential improvement areas. Prepare reports and provide recommendations to management for enhancing warranty processes, reducing warranty costs, and improving customer experience.
Team Collaboration: Collaborate with other departments, such as service advisors, technicians, and parts personnel, to gather necessary information and documentation for warranty claims. Work closely with the service department to ensure accurate diagnosis, repair, and claim submission.
Process Improvement: Continuously review and evaluate existing warranty processes and suggest improvements to enhance efficiency, accuracy, and customer satisfaction. Participate in departmental meetings and contribute ideas for enhancing overall operations.
Qualifications and Skills:
- High school diploma or equivalent; some college coursework in automotive technology or related field is a plus.
- Previous experience in a similar role, preferably in an automotive dealership or service centre.
- Knowledge of automotive warranty processes, procedures, and manufacturer guidelines.
- Familiarity with warranty claim software systems or databases.
- Strong attention to detail and ability to maintain accurate records.
- Excellent communication skills, both verbal and written, with a customer-focused approach.
- Proficient computer skills, including MS Office (Word, Excel, Outlook) and ability to quickly learn new software applications.
- Strong organizational and time management skills, with the ability to prioritise tasks effectively.
- Analytical mindset with the ability to analyse data and identify patterns or trends.
- Ability to work effectively in a team environment and collaborate with cross-functional teams.
About MotorFair Hyundai
We are a family-owned business proud to have served motorists in the West Midlands for just over 70 years. The business was first founded by Mr Derrick Grieveson in Worcester in 1953 and operated under the name of Worcester Carsales.
During 70 years of trading, the family-run business has seen three generations of the Grieveson family enjoying working for the firm, and to date, three of Mr Grieveson’s grandchildren work within the group.
We strongly believe in investing in our people and provide specialist training and development opportunities to help our employees progress their future and careers. In addition to dedicated in-house training, we offer the chance to work with exceptional brands and products, in a dynamic environment where we continue to work together as a family.
Job Type: Full-time
Salary: £21,736.00 per year
Benefits:
- Company pension
- Employee discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Expected start date: 26/06/2023
