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Job Description

Would you like to bring your expertise of crafting business processes to The LEGO Group? Are you well versed in all things "e-commerce" and have a keen eye for highlighting improvements?

This role will provide you with an excellent opportunity to influence decisions at all levels around our business, with emphasis on consumer engagement on LEGO.com

Core Responsibilities:

• Supports ecommerce growth by helping to implement market expansions and other shopper improvements (e.g. new payment features) through identifying and driving necessary changes to processes and technology configuration primarily in the area of customer service & engagement.

• Identifies and acts upon ongoing incremental improvement opportunities to current shopper journeys and/or related processes via a combination of stakeholder input, available data and continuous improvement methodologies.

• Collaborates with product managers to assist in prioritising backlogs, estimating sprint efforts and implementing agreed changes – including organising testing resources when necessary

• Acts as a workstream leader, planning and coordinating Digital Consumer Engagement activity required as part of larger ecommerce initiatives (e.g. those driven by LEGO Retail).

• Works with others (e.g. Digital Customer Journey Manager) to analyse end-to-end customer journeys, determining pain-points and opportunities for improvement for both online and offline experiences.

• Acts as continuous improvement ambassador to Digital Consumer Engagement, seeking cross-platform and cross-team synergies, wherever possible.

Play your part in our team succeeding

The focus of Digital Consumer Engagement (DCE) is about building meaningful, two-way, long term relationships with our consumers. We build and enhance the ecosystem of tools and experiences to allow our consumers to engage with LEGO every day and reward them for spreading and sharing their love for the brand. We nudge consumers along in brand affinity, and we listen, learn and treat them well. And in doing so, we deliver exponential value to the consumer… and to The LEGO Group

Do you have what it takes?

• Experience with continuous improvement - including root-cause analysis, end to end journey mapping, group facilitation, enhancement design and implementation (including basic change management)

• Excellent written and verbal skills

• Experience with stakeholder management or close collaboration with related teams

• Experience in agile ways of working, including Kanban boards – JIRA a plus

• Intermediate-level competency in MS Word, MS PowerPoint, MS Excel and MS Teams

• LEAN Six sigma qualifications (green belt) preferred

• Experience in Retail and/or ecommerce field preferred

• Experience in customer service or engagement field a plus

• Occasional international travel possible (approx once or twice a year)

#LI-KR1

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.

• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.

• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.