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At IKEA, it is so much more than a job.

We are looking to recruit a Continuous Improvement Project Manager to join the Customer Fulfilment (CFF) Team.

The Customer Fulfilment function is a fundamental part of making IKEA an omnichannel retailer by focussing on providing a seamless shopping experience with great quality in all touchpoints for many people.

This role will lead and develop the UK and IE approach to continuous improvement in all CFF units playing a key role in improving our ways of working and inspiring our co-workers to engage and drive continuous improvement. It will involve working closely with the CFF Management Team and IKEA Group colleagues in identifying, analysing, and implementing process improvement and process re-engineering opportunities.

WHAT YOU'LL BE DOING DAY TO DAY

• Identify, assess, facilitate, design and coach the implementation as per the INGKA Improvement Framework creating a strategic roll out plan for all CFF Units.

• Support the creation of functional knowledge and insights to build and deploy a sustainable Continuous Improvement mindset within all CFF Co-workers.

• Working closely with Group stakeholders to ensure the UK and IE Implementation follows the INGKA Framework and support with the evolution of the global ways of working.

• Leading business results by leveraging skills and knowledge of our coworkers and CI tools.

WHAT YOU'LL NEED TO HAVE

• 5+ years of experience of working within a continuous improvement environment with at least the last 2-3 years in the consultancy, business partnership or service industries.

• Strong influencing and negotiating skills and ability to collaborate across all levels of the organisation.

• Good knowledge and understanding of project management methodologies

• Ability to build good network and relationship both within and outside of the CFF organization.

• Business partner mindset, with analytical skills able to translate needs into consequences and solutions.

• Excellent communication, presentation, training and coaching skills.

WHAT WE OFFER

This position is full time, 39 hours per week, Monday to Friday (with some weekend and evening working as necessary) based in Doncaster or Peterborough. We have a hybrid working policy where you can work from home, but it is expected that there will be time spent in our fulfilment units and stores.

We offer a competitive starting salary of £60,000.

RECRUITMENT PROCESS

To enable us to get to know you in the best way, we ask that you please include an up-to-date version of your CV with a cover letter.

The anticipated starting date will be before October 2023

Advertising Closing Date: 18th August 2023

We encourage all candidates to apply as soon as possible to support the recruitment timeline.

1st Stage interview will commence week commencing Monday 28th August 2023.

Successfully shortlisted candidates will be invited to a virtual interview with the hiring team.

If you have any questions regarding the role or around the recruitment experience, please contact with Cheryl Craig.

Our co-workers bring unique ideas and talents to work every day and we offer a variety of benefits that suit their and their family’s everyday needs. Read more about the wonderful IKEA every day here: https://www.ikea.com/gb/en/this-is-ikea/work-with-us/

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make a great idea a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents