Operations Manager Stevenage, England
Job description
About the Role
Stevenage Healthcare Ltd (SHL) and Stevenage South Primary Care Network (SSPCN) have an exciting new role for an operations lead. The role has been created to provide oversight and management of operational delivery for SHL and SSPCN. The role will also provide line management for a range of allied health professional roles, via the additional roles reimbursement scheme.
This is very exciting and diverse position, one day you may be facilitating meetings and events, the next day supporting with key business functions such as reporting and HR, and the next day you may be reviewing specifications and heading up a completely new project. Working under the chief operating officer, the operations lead will play a key role in leading the service delivery team and supporting the work of the COO and clinical director. Working with practices and liaising with partners and stakeholders is also a very important part of the role, in order to work in collaboration and keep abreast of all changes that are likely to affect the service now and in the future.
- Leadership of operational processes for SHL and the primary care network (PCN);
- Maintain strong working relationships across all core member practices;
- Develop and deliver new projects, plans and services;
- Be the first point of contact for SHL and PCN staff and services;
- Co-ordinate the delivery of SHL and PCN contracts and other service submissions;
- Management of SHL and PCN staff, including 1-2-1s, managing appraisals and supporting personal development plans;
- Collate feedback and analysis data on behalf of the network, to report to the ICB and other organisations, as required;
- To manage the workflow processes in relation to the above;
- Support with key business functions such as human resources, information governance, auditing, contract performance and quality;
- Drive continuous improvement across SHL and PCN, in all areas;
- Support business plan development and provide regular reporting against set targets, measures, and requirements;
- Support with digital development and project delivery for SHL, PCN and practices;
- Support proactive workforce planning, recruitment, embedding and service delivery;
- Attend meetings and deputise for the COO, as and when required;
- Any other duties as may reasonably be required by the chief operating officer, clinical director and the SHL board of directors.
About the Candidate
About Us
Since the NHS was created in 1948, the population has grown and people are living longer. Many people are living with long term conditions, such as diabetes and heart disease, or suffer with mental health issues and may need to access their local health services more often. To meet these needs, GP practices are working together with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in groups of practices known as primary care networks (PCNs).
PCNs build on existing primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care for people close to home. Clinicians describe this as a change from reactively providing appointments to proactively caring for the people and communities they serve.
The SSPCN is made up of 4 core network practices who are commissioned to work together to provide a range of healthcare services to a population of 58,000 patients across Stevenage. The core network practices include Bedwell Medical Centre, King George Surgery, Knebworth & Marymead and Shephall Health Centre. The PCN is governed by a PCN board, with representatives from each practice, who provide oversight of the service and approval for strategy and future PCN plans and objectives.
Stevenage Healthcare Ltd is a new company which has been tasked with providing delivery and support for Stevenage South Primary Care Network. The company will provide development and delivery of SSPCN contracts and areas of work, as well as explore wider healthcare opportunities to support local people and provide positive health outcomes for our population.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
