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Who We Are:

We are proud to call ourselves innovative leaders in the call center industry and value how we have been able to grow significantly from 11 to 4000+ employees since opening 15 years ago. We are Great Place to Work certified and offer an award-winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand.

At ContactPoint 360, we trust and empower our team when it comes to providing best-in class interactions. We believe in thinking and acting differently.

Our Partnership Vision:

“To build the world’s best customer support experience that is human, empathetic, and customer-focused that will drive increased retention and loyalty with your Customers”

Please check out our video on YouTube. This video is designed to give you an idea of the type of culture we have created here at ContactPoint 360: https://youtu.be/u3MiunLjyuA

About the role:

We’re looking for a talented writer and creator to join ContactPoint360's content marketing team. As someone with a deep knowledge of our services and strategy (as well as huge empathy for our target audience), you’ll execute on a wide variety of content projects in collaboration with the Marketing Manager, as well as others in our marketing department and across the company.

As a content writer:

• Act as lead writer and strategist on a variety of content and campaigns
• Create collaterals, blog posts, landing pages, web pages, evaluation material, email nurture tracks, and everything in between
• Represent our brand through content that is original, empathetic, and authentic—as well as aligned with our voice and tone
• Author outstanding thought leadership content based on a thorough understanding of the marketing landscape, our industry segment, and our target audience
• Write and produce multimedia content (e.g., webinars, social videos, podcasts) and help us reach our audience through new or underutilized channels
• Manage multiple projects simultaneously and independently, tracking and communicating progress within the working group and to stakeholders

A little bit about you:

• You have 4+ years of experience in B2B marketing and content creation, with a strong and varied portfolio of work to share with us
• You have exceptional writing and editing abilities. (Plus experience writing for both long-form editorial and multimedia content.)
• You have great instincts on how to slice and dice or reuse content that already exists You’re a relentless advocate for creating content that delivers real value.
• You want to write stuff that is unique, interesting, even interactive also educating and problem-solving for our audience
• You have a proven track record for taking complex marketing campaign materials over the line, interfacing with various stakeholders, and are comfy with some amount of ambiguity
• You’re self-motivated and have a personal drive to improve and achieve, as well as a readiness to identify and act on opportunities.
• You forge a path and often lead content initiatives
• You have a desire to pursue objective and data-driven decision-making, and an ability to navigate and effectively draw insights from multiple data points
• You have the ability to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation evolve, and to accept changes and new directions

Share our values: Courage Ambition Being Real Empathy Diversity