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Job Description

Are you interested in leading a newly formed distributed team passionate about delivering high quality, localised content to shoppers on LEGO.com?

Bring your passion for building cross functional relationships and your localisation expertise and work alongside global colleagues in Global Ecommerce, Consumer Services, Marketing, and Product Management and help to improve our shoppers’ experience, no matter where they reside, what language they speak or what device they use.

This role will be instrumental in developing and deploying the best localised user experience on the LEGO.com, ensuring focus on key commercial objectives whilst maintaining an immersive brand and product experience for Shoppers and Families.

Core responsibilities:

• Empower, encourage, guide and mentor a team of 3 colleagues resulting in improved employee engagement, continued development, and increased team efficiency.
• Lead end-to-end ecommerce content localisation and QA processes to ensure accurate and timely product, campaign and promotion launches across the globe.
• Run external localisation partners for maximum quality, speed, and cost efficiency.
• Develop and lead localisation strategy including process and technical improvements and vendor(s) identification and utilisation.
• Collaborate with cross functional customers to establish a comprehensive view of content localisation strengths and opportunities across LEGO.com, incorporating process, technical and financial points of view.
• In partnership with product managers(s), conduct product discoveries in order to define and prioritise research-based requirements for new projects/initiatives.
• Develop programme to sustainably audit localised content on LEGO.com including identifying, categorising, and resolving errors, identifying comprehensive fixes to root causes of sub-optimal text, and helping to define localisation requirements in advance.
• Identify and drive different improvements to the content QA process that increase content quality and minimise manual effort.
• Able to advocate for the shopper when reviewing content.
• Keep abreast of industry content management and localisation trends and actively share new insights.
• Educate English and non-English proficient speakers in localisation quality standard processes.

Do you have what it takes?

• 5+ years ecommerce content localisation and QA experience preferably in a global, direct to consumer environment.
• 3+ years team leadership and people development experience.
• Experience with content management systems and knowledge of content creation lifecycle.
• Shown data driven, shopper/consumer centric approach to content localisation strategy, planning and optimisation; proven understanding of ecommerce analytics and tools like Adobe Analytics.
• An enthusiastic, positive approach and determination to overcome obstacles and deliver results with a focus on quality, efficiency, and operational excellence.
• Open, collaborative communication style, with experience working globally across cultures and time sones to build connected, sustainable relationships regardless of organisational structure.
• Passion for developing a deep understanding of shopper needs throughout the shopping journey, and enthusiasm for exceeding shopper expectations.
• Excellent written and verbal communication skills, with experience presenting to and engaging partners at all levels.

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What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

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