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Job description

Company Bio
Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement.

These organizations were previously known as Local Health Integration Networks (or LHINs) at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.

Home and Community Care Support Services South East is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better-connected care with health care providers working as one coordinated team in Ontario Health Teams.
The south east region extends from Brighton on the west, to Prescott and Cardinal on the east, north to Perth and Smiths Falls, and back to Bancroft. The boundaries are for funding and planning purposes only. Residents of the Home and Community Care Support Services South East can seek health care services wherever they prefer, inside or outside these boundaries.

Position Summary
CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented and experienced in website management? Do you have a passion for elevating the online user experience and building provincial networks? You’re looking in the right place.
As the Home and Community Care Web Content Manager, you will develop and implement strategies to enhance our user experience, update our content to reflect current digital and online trends, and
provide maintenance and development support for the provincial Healthcareathome website as well as other digital platforms.

By applying your advanced web development skills – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.
What will you do?

• Identify digital trends and provide regular reports to the Website Lead to support optimal user experience for all audiences
• Provide strategic advice and work in customized themes while being able to further customize web elements
• Update written and visual content on the provincial website, intranets and other digital properties
• Add new content for our provincial website and develop new pages or web parts from scratch that will align with the overall theme and design
• Troubleshoot and fix back-end and front-end user issues, as well as pages, content and other web elements
• Test and complete updates for WordPress software and installed plugins
• Liaise with Ontario Health and third-party technical support vendors for escalated issues
• Track in-progress work and ensure tasks are on track with assigned deadlines
• Develop and post content on our social media pages
• Develop and implement strategies aimed at enhancing our user experience, search engine optimization and updating our content to remain current with digital and online trends
• Contribute to strategies to promote our digital properties internally and externally
• Monitor, analyze, review and report analytics to support user experience enhancement

What must you have?

• 2-3 years working in a website related position with a similar responsibility level with demonstrated experience with web hosting and web content management systems, applications and tools, AWS in particular
• Extensive knowledge of WordPress and Sharepoint content management systems including add-ons and plugins, for new and legacy versions (Office 365 and previous versions)
• Expertise in providing technical support for HTML, CSS, JavaScript, JSON, etc.
• Post-secondary degree/diploma in software/web development, information systems, communications, marketing or a related field of study
• Familiar with domain management concepts
• Advanced knowledge of Google Analytics
• Knowledge of current best practices and trends in digital platforms, online strategies and user experience
• Experience with Adobe Photoshop, InDesign or Canva an asset
• Proficient with database software, MS Word, Excel and other applications in a Windows environment
• Very good interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• A knowledge of current trends in digital platforms and a commitment to continual skill development
• Familiarity with the health care environment and basic business principles
• Knowledge of HCCSS South East services
• Ability to speak French or another second language

What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
? Attractive comprehensive compensation packages and benefits
? Valuable development opportunities
? Membership in a world class defined benefit pension plan

Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Applicants should submit a resume and cover letter by visiting Home and Community Care Support Services South East - Career Opportunities
Closing Statement
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. La version française de cette annonce est disponsible sur demande.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources, prior to start date. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

About Home and Community Care Support Services

Revenue: Unknown / Non-Applicable
Size: 1001 to 5000 Employees
Type: Government