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Content Designer : Digital at BT Bristol, England

BT Group

Full Time Bristol, England 33600 - 43086 GBP ANNUAL Today

Job description

Content Designer : Digital at BT (Bristol)

Job Req ID: 9088

Posting Date: 14-Jan-2023

Function: Content & Design

Location: Temple Quay, Bristol, United Kingdom

Salary: Competitive, with great BT benefits

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Full time, with a flexible 3 days a week out of our Bristol office (2 days wherever)

At BT, we take a user-centered and iterative approach to digital product design to ensure the best experiences for our customers across their journeys. This means we step into the shoes of our customers, to understand how they interact with us digitally and what they expect from our products and services.

As a content designer for BT, you’ll be expected to be the objective voice of our customers and always put their needs first when it comes to designing brilliant content. You’ll be responsible for helping users step through our journeys and find the information they need in the simplest, smartest way possible. Working in agile teams, you’ll influence and own the user journey for a product, service or offer.

You’ll be creating, updating, and reviewing content around the user journey and will be adept at using evidence, data, and research to inform decisions and change things for the better. As an already active member of the content design community, you’ll stand up for best practice and for our users. You’ll be enthusiastic about promoting a user-centred way of working within the department and beyond. Your capacity for feedback – both giving and receiving – will be infinite.

You'll have the following responsibilities

Ensuring and advocating a user-centred approach to all the content you create.
Map customer purchase journeys to identify pain points and user needs.
Create and curate brilliant content that customers will love.
Work closely with stakeholders and team members to ensure our content is evidence based, user centred and continually optimised.
Take part in user research and be able to work with multidisciplinary, agile teams to contribute to an overall user experience.
Use discovery methods to take facts from subject matter experts and present them in a brilliant, personal and simple way.
Take responsibility for legal, regulatory governance and compliance of your content.
Be a design team representative and a main point of contact for product owners and product team members on developing a user centred approach.

You'll have the following skills & experience

Proven track record user centred content strategy and creation.
Expert understanding of user journey mapping and identifying risks. Preferably within an ecommerce/transactional/purchasing context.
Experience working with AGILE multi disciplined teams – User Researchers, Product Owners, Designers, etc.
Comprehensive commercial portfolio of elegant content creation/copywriting.
Strong understanding of content publishing on various CMS platforms (and the constraints that come with each) – particularly AEM.

Benefits

Competitive salary
25 days annual leave (plus bank holidays)
10% on target bonus
Life Assurance
Pension scheme
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off BT and EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
30% discount for friends and family on EE mobile pay monthly and SIM only plans

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

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