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Content Designer
Salary: From £31,500 per annum negotiable depending on experience
Contract: Permanent
Location: Hybrid - flexibility to work from home or at any of our main hubs (London, Bristol, Manchester and Harwell)

Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We believe education and research improves lives, and technology improves education and research.

Our vision is for the UK to be a world leader in technology for education and research and our mission is to power and empower our members with the technology and data they need to succeed. We know that digital technology has the ability to transform the student experience. We have the experience, expertise and know-how to drive that transformation.

About the role:
The brand experience area of marketing and communications brings together the primary touchpoints for members and customers into a single function, ensuring those touchpoints are always effective, powerful and tuned to our purpose, vision and values.

Our content designers make sure appropriate content is shown to our audiences in the right place and in the best format. You will be joining a team of content specialists, so this role is less about content writing and more about making sure content is presented in a way that meets our users’ needs.

We are looking for a creative and dynamic individual to help deliver our content strategy, working with subject specialists and colleagues across marketing and communications - effectively communicating the information users need and want while raising the profile of our brand.

You will be passionate about using evidence-based approaches and brimming with ideas for how we can iterate and improve content. You’re ready to seize this challenge to ensure the delivery of a user-focused, sustainable, accessible, and legally compliant online presence for Jisc.

Other responsibilities will include:

• Creating and iterating content for end-to-end services, offering recommendations on the best tools and methods to use.
• Designing content that truly engages our members with the great work we’re doing, bringing the power of digital technology to education and research.
• Working directly with teams across the organisation, understanding their communication needs and helping them meet their objectives.
• Working with content supplied from different sources, implementing Jisc’s brand book and style guides and making sure that content is accessible.
• Evaluating content and exploring research insights to support content design decisions.
• Working with colleagues in the UX and development teams to improve the functionality and usability of the site.

Key skills and experience:

• Experience of working in content design or web editing using a CMS, ideally on large websites with a variety of rich content, eg thought leadership, advice and guidance, reports, member stories etc.
• Experience liaising and negotiating with content owners, development teams, designers, and senior stakeholders.
• Ability to manage relationships effectively and communicate clearly and regularly with stakeholders.
• Understanding agile methodologies to help teams to manage and visualise outcomes, prioritise work and work to an agreed minimum viable product (MVP)
• Good knowledge of:
• Writing for the web
• Management and operation of a web content management system
• Web data analysis
• Information architecture
• UX and user interface design

Please refer to the job description for full details.

Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles! But if you’re a graphic designer, this role probably isn’t for you.

Why work at Jisc:
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We celebrate diversity, embrace our differences and know that this is critical for our success. We work hard to make sure we’re inclusive and we are committed to furthering our culture of inclusion. So, if you are great at what you do and share our values, we want to hear from you.

At Jisc we believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.

We offer hybrid working and although the majority of our staff work from home, getting face to face is something we value and find time for when we can. If you prefer an office environment all our hubs are open and offer a great space to work.

Our benefits are great too. We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 28 days annual leave (plus bank holidays) and an additional three closure days over Christmas
• A generous pension scheme with above average employer contributions
• A range of leave options, including parental leave, volunteer leave and even career breaks.
• A generous budget to attend conferences and in-person training
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Mental health first aid trained staff and supportive environment, plus your own Wellbeing allowance to spend on wellbeing for you
• Financial well-being support
• Discounts on big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans

Additional Flexible benefits include Holiday Buying, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech.

Equality, diversity and inclusion
At Jisc, we strive to be best in practice and are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, neurodivergence, trans status, veteran status or gender identity.



Application process:

Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!
We advertised this role on 27th July 2023