Content Designer Newcastle upon Tyne, England
Job description
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About the job
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About the job
Job summary
HMRC Shared Services specialises in providing high quality HR, finance, and procurement services to over 65,000 employees of HM Revenue and Customs (HMRC), Valuation Office Agency (VOA) and Revenue and Customs Digital Technology Services (RCDTS).
We have ambitious and exciting plans to transform HR services with simpler processes and intuitive digital systems. We are seeking a Content Designer to join the Research and Design team, to help us achieve our plans and enable our colleagues to have a straightforward and effortless experience when running their working lives.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
As a Content Designer within our Research and Design team you will have responsibility for making HR guidance simpler and clearer. You will need to be able to produce and maintain clear and meaningful content with a strong focus on user needs.
This is a role rich in opportunity and challenge for people passionate about improving the employee experience in HMRC and how we deliver HR as a digital service. You’ll join a multi-disciplined team at a time of considerable and exciting transformational change.
If you have any questions about the team or specific work they do, get in touch with Jamie on LinkedIn here.
We are looking for someone who will:
- Be responsible for content quality and will work as a team to build the best possible content for the user
- Ensure content is shown to users in the right place, in the best possible format, and on the right platform
- Make sure that the content quality is of the highest standards and accessible for all users
- Work closely with user centred design professionals to build and develop the best products for our users
- Be comfortable using evidence, data, and research to advise your content
- Build long-lasting relationships and partnerships across the organisation to focus on the needs of the users
- Use GOV.UK style guides and advise on best practice design patterns
Person specification
In this dynamic and sometimes ambiguous environment you will:
- Use previous design experience to create user-centred content that is clear, concise, and meaningful
- Be able to write and edit using a style guide and plain English
- Be able to explain content design decisions in a way that stakeholders and the team can understand
- Be comfortable reflecting on feedback and constructively reviewing the work of others, adapting to changing priorities and workloads as and when needed
Essential criteria
- Ability to identify and write user needs, working autonomously
- You will have the experience creating effective content for a range of channels via different communications
- An understanding of GOV.UK standards
- Proven experience working on several different content delivery projects simultaneously whilst adapting, reflecting and being resilient to change
- Ability to confidently demonstrate your work, showing the value of prototyping
- Demonstrable experience of using content management systems
Desirable Criteria
- Experience of user research.
- An awareness of how to analyse pain points within services and communicating and sharing design solutions
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Seeing the Big Picture
- Working Together
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
As part of the application process, you will be asked to complete the advertised CS Jobs application process by submitting a name-blind CV and a 750-word personal statement. Further details around what this will entail are listed on the application form.
When completing your personal statement, please read and understand the Person Specification and Essential Criteria thoroughly, providing evidence where possible, as this is what your written evidence will be assessed against.
Sifting will take place on your Personal Statement only.
Your CV will be used for information only.
Desirable criteria will not be sifted on but may be used in the event of a tie-break.
We reserve the right to raise the score required at any stage of the process in order to manage numbers.
We will ask candidates at interview to undertake a design exercise, where they will be presented with a piece of content and asked how they would make improvements, including:
- Overall thoughts on the content
- What the key user need for this content is
- Content that they would remove
- Content that they would make more prominent
- Any content they would rewrite
At interview we will be assessing experience, behaviours, and technical skills. As part of the interview, we will ask you to complete a short content design task.
Interviews may be held via video.
Interview dates to be confirmed.
A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Eligibility
To check that you are eligible to apply, review this eligibility information
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact [email protected] as soon as possible.
Equality and Diversity
We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued, supported and comfortable being their true self at work.
We’re proud to be a diverse and inclusive employer, supporting social mobility by giving opportunities to people from all walks of life. We want to maximise the potential of everyone who chooses to work for us and offer a range of flexible working patterns and support. Our aim is to make a fulfilling career at HMRC accessible to you.
For more information on how we make this happen, review this information on our culture and values.
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Further Information
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If you think you’ve made a mistake on a submitted application (e.g. you’ve ticked the incorrect eligibility box), please contact [email protected] at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application - 285400 & vacancy closing date 18/05/2023
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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Contact point for applicants
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