Contact Officer (Initial Contact) April 2023 Bradford, Yorkshire and the Humber, England
Job description
Contact Management Centre
Operational Support
Dudley Hill, Bradford and Laburnum Road, Wakefield
Salary: £23,100 rising incrementally to £25,353 over four years. In addition, 20% shift allowance and 13.45% weekend enhancements (as applicable).
This takes the salary to a combined amount of £30,826 rising to £33,833 based on full time hours.
As an Initial Contact Officer for West Yorkshire Police, you will be the first point of contact for members of the public calling 999 or 101, or using our webchat service.
One call could be dealing with a victim of a serious assault, the next dealing with a parking issue. Behind every crime is a victim. Some are scared, some are hurt, some need advice but they all start by calling for help.
We are looking for people who can ask the right questions, who can cross reference incidents with other sources of information and who can calmly help people in crisis. We need you to feel confident working in a challenging and fast paced environment, with good communication and IT skills.
We will equip you with the right knowledge and skills to deal with incidents during our extensive 16-week training programme. You will spend 8 weeks in a classroom environment which will be on a Monday to Friday basis and then 8 weeks in a development hub working your dedicated shift pattern. Whether you decided to work full time, job share or fixed hours during the initial 8 weeks classroom training you will be expected to work full time.
We will be hosting an Initial Contact Officer Seminars on Tuesday 25 April and Thursday 27 April.
These will be held at HQ, Admin 4, Laburnum Road, Wakefield, WF1 3QP and will take place between 1800x2000hrs. . Please come along if you are interested in finding out more about the role. You will be required to sign in at the reception area, please bring some form of identification with you.
please register your interest via HR resourcing team at [email protected]
Benefits:
- Salary of up to £33,833 based on full time hours at the highest pay point with enhancements
- 25 days annual leave (not including bank holidays) rising to 30 days after 5 years’ service
- Gain a nationally recognised qualification through our Earn and Learn programme
- Generous local government pension scheme
- Ongoing mentoring and coaching schemes
- Events for staff for continuous personal development
- Employee assistance service
- Cycle to work scheme
- Sports and social clubs with discounted tickets for events
- Access to the national high street ‘blue light’ discount scheme
We can assess job share, part time and flexible working patterns at the point of application.
Our Earn and Learn programme offers you the opportunity to complete a nationally recognised qualification in the workplace alongside earning a wage. During the working week you will be given time to complete the Emergency Service Contact Handling Level 3 Qualification (equivalent to A levels) and will have support and guidance from our dedicated People Development Team, mentors and supervisors. You must have pass grades in both Maths and English at Level 2/GCSE’s 9-4/A*-C in order to progress to your end of point assessment. If you don’t already have these qualifications, then West Yorkshire Police will support you to achieve a Level 2 functional skills (equivalent to GCSE0 qualification in Maths and/or English during your training.
This police staff role in our Contact Management Centre is an excellent way to gain experience to develop into other roles within our organisation and is the minimum academic qualification needed to apply for the Police Constable Apprenticeship Programme. Due to the level of training and time we will invest in you, we require a two-year tenure period before moving onto different roles.
This vacancy will close at 23:55 on the 14th of May 2023.
The post is suitable for job share.
For roles which are advertised as Career Progression Schemes, individuals will be appointed to the bottom scale point of the appropriate grade within the scheme, based on the role entry requirements. Full progression through the scheme may be subject to attaining a specific qualification or successfully passing an assessment or review.
Any shift enhancements/weekend allowances are based on the published Force pattern any deviations from this could mean the enhancements/allowances may differ or not apply, for full details refer to staff Terms & Conditions.
West Yorkshire Police is committed to improving the diversity of its workforce to better reflect the diverse communities we serve. We therefore encourage applications from female officers, all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. Applications are also welcome from those who have gained transferable skills and experience outside of Operational Support.
Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last three years. Therefore, where this applies, applicants may be refused because it was not possible to vet them to the appropriate standard.
For a detailed description of the Competency and Values levels required please refer to the http://www.college.police.uk/What-we-do/Development/competency-and-values-framework/Documents/Competency-and-Values-Framework-for-Policing_4.11.16.pdf (This link may be copied and pasted into your browser). This document will assist you in completing the Evidence of Achievement section of the application form. Please note: the Evidence of Achievement section will not be visible until the employment section has been completed.
