Contact Centre Executive - Audi Digital

Contact Centre Executive - Audi Digital Oldham, England

Jardine Motors Group
Full Time Oldham, England 20000 - 23000 GBP ANNUAL Today
Job description

Overview of role

We are looking for a driven individual to come and join our Digital Experience Team based at Oldham Audi.


Here at Jardine Motors Group we want to be the best motor retailer as judged by you and we are looking for self-motivated and curious individuals to support us in revolutionising the face of Digital Motor Retailing.


If you have previous experience of working within a fast paced environment or are digitally minded and want the chance to work for an aspirational brand, we are looking for you!


The working hours for this position are 5 out of 7 days per week on a rota basis totalling 40 hours per week.

Why Jardine Motors Group:

  • We grow our own talent! We provide you with all the training and development opportunities you will need to succeed.
  • Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive.
  • We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate!) great pension, generous commission schemes, reward savings, and much more – a whole A4 page to be exact!
  • When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).

We are looking for someone to:

  • Be responsible for handling all digital sales enquiries across multiple channels 7 days a week, working flexible hours to suit business needs and enquiry arrival patterns
  • Communicate with customers using their preferred method of contact (email, phone, SMS or social media)
  • Convert digital sales enquiries into appointments, test drives and opportunities to sell for all dealerships
  • Capture accurate customer data and update manufacturer and business systems accordingly
  • Achieve department KPIs
  • Complete outbound appointment generation activity when required
  • Deliver exceptional customer experience to every customer
  • Be a team player in a very busy department


You will:
  • Take ownership and pride in delivering an unparalleled level of customer service
  • Have experience working to sales targets and tight timescales.
  • Be self-motivated to convert every enquiry into an opportunity to sell for our sales teams
  • Work well as part of a dedicated and collaborative team as well as on your own
  • Communicate across all business levels and build relationships with key stakeholders

Contact Centre Executive - Audi Digital
Jardine Motors Group

www.jardinemotors.co.uk
Colchester, United Kingdom
Neil Williamson
$2 to $5 billion (USD)
1001 to 5000 Employees
Company - Private
Motor Vehicle Dealers
1969
Related Jobs

All Related Listed jobs

Full Time Waiter/waitress
Modern Italian Restaurant & Bar Cambridge, East of England, England 10 - 12.5 GBP HOURLY Today

Part-time hours: 15 per week. Wants to have a lot of fun. Cambridge: reliably commute or plan to relocate before starting work (required).

CAFE ASSISTANT MANAGER
Heron Farm Cafe Honiton, England 12 GBP HOURLY Today

Delivering excellent standards of customer service at all times by listening, understanding and dealing with customer queries in a confident, professional,

Training Compliance Analyst / Administrator
Sheffield Teaching Hospitals NHS Foundation Trust Sheffield, England 25147 - 27596 GBP ANNUAL Today

Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please

D Assistant Director - Business Development
Barnet and Chase Farm Hospitals London, England 86969 - 99164 GBP ANNUAL Today

TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating.

Support Worker Ref 023
PREMIUM CARE SOLUTIONS LIMITED Sevenoaks, England 17.5 GBP HOURLY Today

We are currently recruiting for a *FULL & PART TIME SUPPORT WORKER *to work with a young gentleman who has a spinal cord injury living in his own home in the