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Contact Centre - Customer Service Advisor

Location: Newcastle

Career Level: 12

Working hours: Between 8:00am - 8:00pm Mon- Fri and 9:00am-5:00pm Sat (1 in every 4 to be worked)

Hybrid working

If you’re passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you.

We at Accenture care deeply about what we do and the impact we have with our clients and communities. At the very heart of this are our people who are diverse, innovative, and committed to delivering excellence.

At Accenture we build careers. We have mentors, career counsellors and buddies who are all there to support your growth and development. This is a great opportunity work for a company where you are encouraged to bring your best self to work every day and be part of a positive and dynamic team!

As well as a competitive salary (dependent on experience) and a 37.5 hour week we offer a variety of excellent benefits including (but not limited to!):

• 25 days annual leave plus bank holiday entitlement
• Employee Share Purchase Plan
• Excellent Pension scheme
• A variety of Health and Wellbeing benefits including individual private medical cover (family can be included at a discounted rate), access to app-based fitness classes and discounts at a range of gyms
• Employee discounts
• Three days paid leave per year for charitable work of your choice
• Excellent employee referral programme with generous bonus payments for introductions
• Onsite gym in Newcastle
• Subsidised restaurant

The

Your primary responsibility will be to provide excellent customer service via inbound and outbound telephone calls. The will involve troubleshooting complaints and logging faults when notified by customers to enable tracking of resolutions.

Role Requirements:

We are looking for Contact Centre experience within the Utilities/Energy industry with a background of complaints handling or experience of dealing with the Ombudsman Service.

As well as this we are looking for people who are:

• Strong communicators
• Able to work under pressure
• Receptive to learning and navigating multiple programs, including client systems

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.