Contact Centre Assistants London, England
Job description
As a Contact Centre Assistant, you will be the first point of call for all customer and ticket enquiries, via phone, email, live chat and face to face.
You will resolve ticketing queries and first level complaints, providing and promoting high levels of customer service at all times.
You will also work alongside the Box Office team to deliver a friendly and efficient ticket sales and collection service for our customers.
We’re looking for friendly, proactive, positive, and approachable people.
You must have a genuine desire and ability to work with the public in a front line, customer focused setting; and thrive in a very busy environment, maintaining patience and empathy when working under pressure.
We will give you full training on our ticketing systems, but you must have excellent attention to detail and the ability to work accurately when very busy. You will be a team player who enjoys working in a high achieving environment and have excellent knowledge of Microsoft Office.
As part of the Guest Experience team, you could also work across other areas such as the box office or as a Suite Host welcoming our VIP guests. We provide a comprehensive training package so you will feel confident and comfortable in your role with us.
Important Information: This is a Zero Hour contract and will include working both weekday and weekend shifts. We ask that you can commit to a number of shifts per month and we ask for availability a month in advance, so you can make this role work for you.
We are holding assessment centres on 1 and 9 March and need people to start work later in March 2023.
To find out more about our assessment centres visit our careers site https://careers.aegeurope.com/faqs
So why apply?
AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
You can find out about our Vision and Values here: https://careers.aegeurope.com/our-values
Our benefits can be found here: AEG Benefits
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
