Contact Centre Agent (Virtual Receptionist) Remote
Job description
Job description
Who we are
- Leading e-commerce Corporate Services Group
- Services include Company Secretarial and Corporate Governance, Company Formation, Serviced Offices, Business Telephony and Address Services
- Customer base – 500,000
- Covent Garden, London HQ
- 90 employees
- Founder/owner CEO
- Revenues circa £13M
- Profitable and growing at 20% per annum
The Company
The 1st Formations Group is one of the UK’s leading company formation agents. With offices in London and Glasgow, we help thousands of customers from all over the world form UK registered companies every year. We are dedicated to offering the highest level of customer service possible at a cost-effective price; and as a result we are the highest rated Company Formation agent on Google, TrustPilot and Facebook, amongst others.
In line with continued growth we are now looking for a talented Virtual Receptionist to join our contact centre team.
Job Requirements
- Answering a high volume of inbound calls per day on switchboard in line with our SLAs
- Prioritising and directing incoming calls,
- Relaying accurate messages and using initiative to respond to any queries.
- Working in a high-pressure and fast-paced environment.
Skills Required
- Excellent telephone manner and enthusiastic attitude to customers and staff alike
- Commercial aptitude and salesmanship (we want confident people who can ask the difficult questions!)
- Able to multitask and work efficiently
- Excellent attention to detail
- Fast learner
- Self-motivated with a strong work-ethic
- Calm under pressure
- Good written English skills
- Very fast typing speed
Experience Required
- Previous switchboard / virtual receptionist experience (at least 3years)
- Good IT skills with Microsoft applications (Word, Excel)
Benefits
- 25 days of annual leave (rising to 27 days after 3 years’ service), plus 8 public/bank holidays
- Option to buy up to 5 days of annual leave per year
- Commercial bonus scheme
- Annual cost of living salary increase
- 14 weeks maternity leave pay, 2 weeks paternity leave pay
- Pension contribution
- Employee Assistance Programme including free counselling and 24-hour mental health support number for you and your family
- Paid education opportunities
- Cycle to Work Scheme
Location: Remote
Salary: £21,500
Working hours: 8.30am to 5pm or 9am to 5.30pm, Monday to Friday on a shift rota basis
Job Types: Full-time, Permanent
Salary: £21,500.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
Experience:
- Switchboard / Virtual Receptionist: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Reference ID: Virtual Receptionist Remote1
