Contact Centre Agent - Head Office - Bexhill-on-Sea, East Sussex Bexhill-on-Sea
Job description
Contact Centre Agent - Head Office - Bexhill-on-Sea, East Sussex
Department: Contact Centre
Contracted Hours: Full Time
Job Type: Seasonal
Hours Per Week: Approx. 35 hours
Salary/Rate of Pay: Minimum Wage + Commission
Park Holidays are looking for a Contact Centre Agent to join our growing seasonal Contact Centre team at our Head Office in Bexhill. Potential for permanent position depending on performance.
Park Holidays is one of the largest providers of Holiday Parks covering both England, Scotland and Wales. With every day being a new and exciting day.
We offer great career progression within the company and are looking for someone who wants to start or grow their career with us! Did you know… many of our Managers started in our entry roles and worked their way up!
This role features an extra uncapped commission on holiday sales + extras!! this will be explained if chosen for an interview.
The Successful candidate should be able to;
- Assisting our guests with their holiday booking journey
- Greet & communicate with customers in a professional and courteous manner.
- Promote the company and the Park at all times with a positive approach.
- Deal effectively and efficiently with customer comments, whilst following company/park guidelines.
- Ensure that you meet the company Customer Service standards and aim to exceed all customer expectations.
- Attend any relevant training courses as recommended by your Line Manager or the Company.
- Answer inbound calls as well as assist customers who have specific needs.
- Build customers’ interest in the services and products offered.
- Provide customers service of the highest level.
- Make outbound calls to customers to collect balances and follow up other general requests made.
- Liaise with park staff on a day-to-day basis.
- Make Park Visits to ensure knowledge base is constantly updated.
- Sense check Marketing Material and give constructive feedback where necessary.
- Work in compliance with General Data Protection Regulations.
- Be competent on the Live Chat system and if necessary, cover the Live Chat role during your shift hours.
Key skills to include;
- A genuine passion for speaking to customers, answering queries and be a clear communicator.
- Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing)
- Active listening skills.
- The ability to work on own initiative and have a logical and methodical approach to work.
- A strong team working ability.
- Patience and the ability to remain calm in stressful situations.
- Friendly and possess a tactful personality.
- Good timekeeping.
- An open minded attitude.
- Able to handle complaints and difficult situations.
Please note this role includes mandatory weekend shifts.
Benefits
- Unforgettable Escapes: Enjoy exclusive discounted holidays across the UK at either of our Park Holidays or Park Leisure sites.
- Gastronomic Delights: Delight in our onsite restaurants with a 50% staff discount.
- Referral Rewards: Share the magic of Park Holidays & Park Leisure with friends and be rewarded when they join our team.
- Ignite Your Career Journey: Explore growth opportunities through our dedicated progression program, nurturing your skills and potential.
- Take advantage of our 28-day annual leaves, to recharge and enjoy quality time with loved ones.
Please Note: This is NOT a remote position.
The Company:
With 56 caravan parks situated throughout the UK we are now one of the largest providers of Holiday parks covering England, Scotland and Wales. We offer great value family holidays and short breaks, with a small selection of touring and camping too, along with a wide range of static caravan holiday homes and luxury lodges for sale.
