Contact Centre Agent

Contact Centre Agent Leicester, England

Nationwide Windscreen Services
Full Time Leicester, England 19000 GBP ANNUAL Today
Job description

Due to continued growth, Nationwide Windscreen Services has a fantastic opportunity available for Contact Centre Agents at our head office in Birstall, Leicester LE4.

*IMMEDIATE START AVAILABLE* Following successful Interview

Hours: 37.5 hours per week (Monday to Friday, hours between 07:00 – 18:00 with rotational Saturdays 10:00-14:00)

Salary: From £19,000 per annum

Location: 6 Geoff Monk Way, Birstall, Leicestershire, LE4 3BU **FULLY OFFICE BASED**

Job Role:

  • Call handling, answering high volumes of calls, maintaining a rapid response to agreed standards.
  • Job creation on the NWS System, accurately recording information, logging information on all calls received, maintaining detailed and accurate records.
  • Manage “In life” customer queries including customer service calls.
  • Operate a variety of office equipment, PC, Phone, shredder, scanner, photocopier.
  • Job validation, policy checking, procurement of purchase order numbers.
  • Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
  • Establish and maintain effective working relationships with co-workers, supervisors, suppliers, customers, and the public.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
  • Validate authenticity of vehicle and policy holder information.
  • Invoice production.
  • Awareness of data protection.
  • Maintain work sheet list to ensure jobs older than 2 months are either cancelled or invoiced.
  • Any other ad hoc duties as required or necessary.

Personal Skills

  • Good communication skills, including oral and written skills
  • Flexible, with the ability to multi-task
  • Good organisational skills with the ability to prioritise workload
  • Calm under pressure
  • Accuracy and attention to detail
  • Ability to work as part of team and also on own initiative
  • Competent in the use of MS Office
  • Willingness to learn

What’s in it for you?

- Excellent telephone manners and communication skills

- Problem solving skills

- Ability to build a relationship with customers/suppliers/colleagues

- Strategies to manage your diary and optimise time management

- Develop basic finance department skills

What else is in it for you?

- Opportunity to work for a well-established and known organisation

- A fantastic office team full of talented individuals from a variety of backgrounds that support each other

- Auto-enrolment company pension scheme

- 20 days holiday + bank holidays (pro rata)

Interested? Click 'Apply' and a member of the NWS recruitment team will be in touch to discuss the role in more detail.

Job Types: Full-time, Permanent

Salary: From £19,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Free parking
  • On-site parking

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Leicester: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)

Work Location: One location

Contact Centre Agent
Nationwide Windscreen Services

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