Contact Centre Admissions Adviser Reading, England
Job description
Who we are:
Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.
We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.
When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.
Together, we will bring out the best version of yourself.
About the role:
Our Digital Admissions Advisers support learners throughout their journey with us, from initial enquiry or application to enrolment and beyond.
You will interact with customers via telephone and digital messaging from their earliest enquiry, and processing them through application stage to enrolment. You’ll process course payments and refunds, and ensure customer feedback is recorded and reported on.
We have two permanent, full-time roles available based at our Reading College Campus.
What do you need to be a successful Digital Admissions Adviser at Activate Learning?
Being great with people and an excellent communicator is key to being successful in this role, having the ability to talk to our customers with ease, ensuring you always provide an excellent customer experience.
If you have great attention to detail and organisational skills, then a career with Activate Learning as a Digital Admission Adviser could be a great choice for you. In addition, you will have:
- First class customer service skills
- Excellent IT skills: MS Office packages particularly Excel, Outlook, OneDrive and Teams
- A proactive attitude to problem solving and be target focused
You may not have considered using your skills in this way before, so this could take your career and experience in a new direction and may also present opportunities longer term, to provide you with a varied and fulfilling career path.
Why work with the Activate Learning Group?
Here are some of our benefits:
- Enrolment into generous pensions schemes
- Generous annual leave entitlement
- Excellent on-site facilities including free onsite parking, refectory facilities, Hair and Beauty salons
- An extensive Learning and Development programme with a range of CPD opportunities
- Access to qualified coaches for all staff
- Leadership and Management development programmes
- Flexible working opportunities, where appropriate
- A comprehensive wellbeing programme including access to the Fika and Everymind app
- Mental Health support including access to Mental Health First Aiders
- Employee Assistance Programme
- Employee resource groups
- Cycle to work scheme
- Refer a friend vacancy incentive
- Access to student discount programmes
Applications are reviewed and shortlisted on a rolling basis, and we reserve the right to interview, appoint and close adverts early due to the volume of applications we receive.
We therefore encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application form.
Activate Learning is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK as we do not sponsor work permits and work permits from other organisations are unacceptable as proof of right to work in the UK.
Applications are encouraged from all candidates meeting or exceeding the minimum criteria for the role regardless of age, disability, gender, orientation, race, religion or ethnicity.
Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.
If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you. Should we require recruitment agency involvement, we will contact the agencies on our preferred suppliers list, and we would ask that you respect the relationships we have already built with these suppliers.
Job Type: Permanent
Salary: £23,135.00-£25,174.00 per year
