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A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

About the team

PwC Consulting helps organisations to work smarter and grow faster. Our Banking & Capital Markets and Insurance Consulting businesses are going through unprecedented growth. We offer practical, far-sighted advice and exceptional delivery. That can mean improving the way an organisation operates, reducing costs, increasing productivity, managing risks, making the most of talent or fundamentally changing the way a business works.

Who we are looking for

Senior Associates with a drive to learn and experience in technology enabled, financial services operations transformation to work with senior team members where they will utilise their mix of consulting and industry expertise to deliver for our clients in these sectors.

Our financial services clients are going through a period of substantial disruption and

transformation. They are reviewing their strategy, business model and associated operating model

to respond to this challenge. This change is taking place across our client base of FTSE100 and

multinational organisations in the Banking, Capital Markets and Insurance sectors.

In supporting our clients in these areas, we deliver high value solutions, from strategy to execution, solving complex business problems from design through to implementation. Work that the successful

candidate would be involved in delivering includes:

• Next generation operating model - Designing and building new operating models or transforming existing operating models that need to respond to areas of challenge including growth, cost, M&A, control/regulation and customer demands;
• Digital operations and processes - Transforming end to end processes and ways of working through re-engineering and agile delivery of automated solutions to deliver, lean processes, robotic process automation, workflow design and delivery and analytics to drive continuous improvement and insight across operations;
• Business case definition; and
• Middle and back office operational design and implementation.

You will work with diverse multi-disciplinary teams that utilise proven methods and tools in combination with sector expertise to deliver the solutions that our clients expect from a leading brand.

About the role

Successful candidates will be responsible for:

• Delivery of work-packages within broad and complex projects;
• Support in the development of critical delivery assets;
• Building sustainable relationships with our key clients through delivery and business development activity; and
• Developing the careers of individuals and the teams working with and reporting to you.

Requirements

The following skills and experience are required for this role:

• Experience, knowledge and networks within the financial services industry;
• Proven consulting experience in delivering operational transformation engagements;
• Technical experience, including understanding of process optimisation techniques and technologies (e.g. robotic process automation, digital tooling, workflow, etc), operating model transformation and sourcing models;
• Delivered solutions to operational challenges utilising knowledge in one or more of the following areas:
  • Business solution architecture design, operating model design, including business partnership roles;
  • Process redesign, process excellence, process analytics, robotic process automation, workflow design and delivery;
  • Shared Service Centres/ Outsourcing strategy, implementation planning, execution and run;
  • Strategic cost reduction, cost analysis, business case development, initiative development and delivery; and
  • Productivity analysis, team coaching and ways of working improvement.
• Proven excellent people skills and networking ability to develop and nurture contacts at an associated level;
• Solid and articulate report, proposal and article writing skills; and
• Personal and Professional Development - Committed to seeking and acting on feedback and learning opportunities.

Consulting
In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

Not the role for you?
Did you know PwC offers flexible career arrangements and contract work? Learn more.

The skills we look for
The PwC Professional is our global framework for defining and encouraging leadership at all levels. Learn more.

The Deal
‘The Deal’, our firmwide Employee Value Proposition’ empowers our people to be the best they can be. Learn more.

Our commitment to you
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. Learn more.

Application support
If you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you. Learn more.