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We are looking for a Consultant Business Analyst to join our Business Analysis and Design competency at Delta Capita. The role is to support our clients deliver projects to meet business outcomes which may include Requirements Elicitation and Documentation, Process Modelling and Transition Services to support Tech/People/Process change. Problem domains may include Payments, Client Lifecycle Management, Post Trade or Regulatory Servicing

If you are organised, enjoy solving problems, the satisfaction of owning the delivery of projects and building strong teams and relationships this could be a great fit for you. As a consultant you could make a significant impact by contributing towards the success of Delta Capita’s clients, helping them to effectively and efficiently manage transformation initiatives in a fast-paced and ever-evolving industry

Key Responsibilities will vary by engagement and skillset, but may include:

• Eliciting and documenting requirements from multiple stakeholder groups, root causing and prioritising those to best meet desired business outcomes.
• Assist in the delivery of operational improvements, definition of business strategy or customer benchmarking
• Help to analyse complex problems, and design cost-effective and future focused solutions, challenging current state thinking appropriately
• Review, assessment of procedures, documenting appropriately for Operational consumption
• Initiate, formulate and present recommendations, based on analysis, in order to influence the decisions of stakeholders
• Working within the varied problem spaces to help design and/or implement Target Operating Model visions to simplify, globalise and enhance broad customer journeys and support senior management in achieving that vision
• Ensure that principles of design / delivery are adhered to throughout and risks are continuously raised, monitored, and mitigated
• Produce reports on initiative progress at regular intervals
• Lead effective working relationships with key senior stakeholders and sponsors globally
• Ability to inspire trust and build empathy through strong communication, negotiation and decision making
• Ensure all activities are carried out in full compliance with regulatory requirements, control standards and all relevant internal Delta Capita policies and standards

Essential Skills and Experience

• Client facing experience as a Business Analyst/Consultant ideally within Investment Banking or Financial Services
• You must have proven experience working on business process design or re-engineering activity. Relevant experience includes business strategy projects, operating model design and implementation or Six Sigma projects
• Change Management capability and awareness of core methodologies and/or Agile working
• Experience in leading workshops to gather client requirements
• Experience analysing process requirements and process mapping
• Appreciation of Operating Model concepts relating to people, process, and technology
• Financial Services experience and understanding of the multi-faceted industry challenges
• Some knowledge of different technology and software solutions and their business impact e.g. Workflow tools, Process Modelling tools, Cloud, Robotics
• Strong verbal and written communication (and proficient knowledge of MS Office tools especially PowerPoint skills with a background and/or understanding of storyboarding and content creation)
• Excellent stakeholder management, able to build rapport, manage and facilitate relationships internally and externally and manage difficult situations
• Strong problem definition and structured problem analysis, questioning the status quo with diplomacy. Likely to need to work at a senior level to see perspectives around significant problem sets, and must be able to articulate or translate complex information in a clear, meaningful and structured way to suit a given audience
• Ability to guide and direct client conversations
• Strong understanding of operational frameworks to support needs of Investment Banking / Markets
• Strong quantitative, analytical, and statistical skills with ability to bring structure to ambiguous situations
• Proven track record in meeting deadlines, anticipating issues and risks, whilst developing solutions and contingency strategies
• Proactive and can work independently and as part of a team
• A fast learner who is eager to grow and develop experience in a firm that recognises high performance and quality
• Commercial awareness, strong financial understanding and banking process knowledge
• Flexibility / adaptability – able to work in different team constructs and variety of projects
• Promote and recognise collaborative working and communication within teams. Must understand and have active listening capabilities
• Qualifications - Bachelor’s degree (2:1 minimum)

DELTA CAPITA Consulting is an experience-led consulting practice that focuses on understanding our client’s business and needs, then supporting them in effecting change. We aim to solve real business problems and create tangible value for our clients by developing forward thinking, outcomes focused solutions through practical and innovative methods