Job description
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
This role is responsible for creating independent, skilled and confident Xero Partners, namely accountants within Accountancy Practices or Bookkeepers. It is also responsible for the implementation and delivery of business plans for the Partners to implement their online strategies. The nature of the role determines that there will be travel onsite to partners offices where necessary and for regular team kick off meetings. This position covers Scotland and Northern Ireland therefore it's essential you are able to travel frequently.
What you'll do
- Delivery of specialist subject sessions from the Xero Digital Journey as part of a migration project to assist Partners in their adoption of Xero
- Utilise your experience and expertise to challenge our partners and improve the use of Xero and associated tools (Partner Add-Ons, Practice Software)
- Liaise with the Digital Transformation Consultant and Account Managers to understand the requirements of the specific partner engagements assigned
- Cultivate relationships with key stakeholders in assigned Partners
- Compile feedback from Partners and deliver through appropriate channels
- Update the CRM system with all client communications including calls, emails and meetings and respond in a timely manner to Partner queries
What you'll bring
- Experience of working in an accounting practice
- Experience with Microsoft Office or Google Applications, and CRM
- Outstanding communication and presentation skills
- Attention to detail, process and follow-up
- Flexible, adaptable and the ability to travel
We are proud to have been recognised for UK’s Best Workplaces™ for Women 2022, UK’s Best Workplaces™ in Tech 2022, and named one of the UK’s Best Workplaces™ 2022 (Great Place To Work).
We pride ourselves in understanding our employees’ experiences, ensuring we hone in on particular focus areas including equity, representation, fairness and promotion of shared parental leave, whilst actively promoting women in the workplace. At Xero we embrace diversity and inclusion and value a #challenge mindset.