Consultancy Team Manager Glasgow, Scotland
Job description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Consultancy Team Manager
- If you're a talented people leader, then this is an opportunity to take on a varied and rewarding new role
- You’ll be leading your team, who're based across the Midlands and North-West England, to deliver outstanding consultancy services to our customers
- Enjoy a great platform to build your leadership profile as you shape a high-performing and vibrant team culture
- We offer a variety of flexible working arrangements, so you'll be mainly working from home and can be located anywhere in the UK, but some travel will be required
What you'll do
In this role, you’ll be leading your team and making sure all the information, advice and guidance provided to our customers is suitable, appropriate and communicated in a clear way. You'll also contribute to the wider strategy of the consultancy team as a broader part of the leadership team.
We'll need you to monitor this strategy by observing customer interactions and completing quality checks, following up with feedback and coaching to improve the customer experience.
Your responsibilities will include:
- Giving clarity and direction to your team on business priorities, empowering them to succeed
- Driving customer satisfaction and good customer outcomes by coaching your team to identify our customers' needs and to provide suitable products and services
- Using data to monitor service and team performance and forecast future needs to drive enhancements for colleagues and customers
- Managing your team’s people metrics, attendance, recruitment, capability growth, performance management and employee relations matters
- Building capabilities, knowledge and technical skills with colleagues across teams and businesses, taking the time to coach, mentor and support others
The skills you'll need
We’re looking for someone with good people leadership skills who's interested in delivering a great service to our customers. You'll have excellent planning, organising and time management skills. A background in Health, Safety, Environmental or Employment Law and HR would be advantageous.
As well as this, you’ll need to be an excellent communicator, with high levels of interpersonal skills to effectively coach your team and drive continuous improvements across the Consultancy team. Experience of improving the customer journey through change projects would be beneficial.
Additionally, you’ll need:
- Experience of working in a commercial environment and making a contribution to our business income growth
- Excellent relationship building skills
- The ability to consistently improve your knowledge by referring to legislation and case law
- Good analytical and reporting skills and experience of managing a team of technical experts
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.
