Conference & Events Sales Executive Bournemouth, England
Job description
We are currently recruiting for an organised and target focused Group, Conference and Events Sales Executive (Full Time) to work within our fast-paced Revenue team.
The Hilton Bournemouth is a modern, stylish hotel boasting 177 designer bedrooms, Phoxtrott Ballroom and 8 Meeting rooms, the popular LEVEL8IGHT SkyBar, destination restaurant - Schpoons and Forx, Eforea Spa and attractive Leisure facilities ideally located right in the centre of Bournemouth.
About the role:
To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
Your duties will include:
- Respond to conference and events enquiries over the phone and email in a timely manner, send high quality and engaging proposals, negotiate on rates and convert enquiries to confirmed bookings.
- To enter bookings on event and bedroom systems ensuring high level of accuracy
- Completing group and event contracts and function sheets to a high standard to ensure the success of every event, then effectively hand the events over to the Operations team to run on-site.
- To reactively and proactively sell the hotel facilities, including regular sales weeks to ensure the budgeted figures are achieved/exceeded
- Maximise sales and room occupancy at all times, whenever possible making additional sales on upgraded packages or F & B options.
- Met and exceed set targets for Revenue conversion and enquiry handing test call
- Communicating and liaising effectively with other departments within the hotel
- Providing an exceptional guest experience to encourage repeat business
About you:
We are seeking an individual who is customer focused and has an excellent command of both verbal and written (to GCSE level or equivalent) English. You must also be able to demonstrate you are/have:
- Reservation / Events / Sales experience
- Experience of meeting and exceeding revenue targets and KPI’s
- Confident to meet clients for show rounds to sell the hotel and undertake various sales activity
- Organised approach, experience of multi-tasking in a busy environment
- Strong administration skills, with a focus on attention to detail
- Ability to take ownership of situations and make decisions
- Clear, professional and articulate telephone manner
- Computer literate (preferably with Delphi and OnQ experience)
Company Benefits:
- Discounts throughout the Hilton Brand Worldwide!
- Uniforms provided
- Team member and Friends and family discounted bedroom rates with Michel’s & Taylor hotel properties including 50% discount off Food and Beverage
- Opportunity to learn and develop within a world-renowned hotel brand.
- 50% Discount off Schpoons & Forx restaurant and Tonic Social bar
- 50% Discount off our gym membership, with 10% discount Spa on treatments and Rise retail products, Friends, and family discounts as well!
- 25% Discount off afternoon tea in our well-known sky bar
- Pension Scheme (subject to eligibility)
- Excellent progression opportunities
- Team recognition scheme
- Employee Assistance Programme offering access to financial, health and wellbeing support.
- Free meals on duty
- Refer a friend up to £120.
***Please note full job description is available if required
No Agencies
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Schedule:
- 8 hour shift
Experience:
- Sales: 1 year (preferred)
- Sales Occupations: 1 year (preferred)
Job Type: Full-time
Salary: £25,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bournemouth: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales: 1 year (required)
Work Location: In person
Reference ID: Hilton Bournemouth
