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Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The Role

Pinnacle Group are looking for a Concierge to be part of a Pinnacle team delivering outstanding customer service to private residential developments. To be responsible for providing a welcoming, safe and well-maintained environment. The most important attribute to this job is excellent customer service, hard work and dedication, and the desire to make a difference in what can be a challenging and rewarding environment.

Location: Westminster / Hours are 8am to 8pm, with 1 hour unpaid break.

Duties/Key Responsibilities

• Provide a high standard of customer service to our residents, client and guests. To be welcoming, friendly, polite and smart at all times.

• Ensure that the building is maintained to the highest standards expected by the Landlord and Managing Agent and that the Building and Estate runs efficiently

• To co-ordinate the day to day running of the building liaising with residents to ensure all relevant information is communicated correctly and efficiently

• Statutory health and safety checks of the building

• Checking in and signing out of parcels

• Management of key holding and contractor attendance

• Distributing Post

• General Admin

Skills Required

• Professional attitude to service provision

• Ability to resolve complaints effectively and within procedures

• Ability to work as an individual and part of a team

• Friendly and helpful, polite and courteous

• Experience of working with the public is essential, ideally in a service related, customer facing capacity

• Must hold a valid SIA Licence

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Contact information

WCCConcierge Mock