Concierge Grosvenor Place
Job description
Concierge
Business Unit: The Peninsula London
Location: London
START YOUR JOURNEY WITH THE PENINSULA LONDON
RECRUITMENT EVENTS
The Peninsula London is delighted to announce that we are seeking a Concierge, reporting to the Head Concierge. This role is responsible for providing guests with information about the city, directions, attractions, restaurants, and Peninsula services. The role is also critical in assisting to prepare itineraries for guests to ensure the ultimate guest experience and exceed expectations. The Peninsula Hotels are synonymous with luxury and high levels of service, and this position will contribute to the service experience that our guests have become accustomed to.
- An exceptional opportunity to join our high-profile flagship hotel opening in London
- Market-leading remuneration, service charge, and attractive benefits (Full Time & Part Time Opportunities available)
- Join our award-winning group, working alongside a highly experienced team
Key Accountabilities
- Possess in-depth knowledge of the hotel and its offerings in all areas, city activities, i.e., theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information.
- Perform service functions including, but not limited to, restaurant reservations, ticket procurement, and shipping.
- Actively network and build key contacts within the hospitality, culture, and events sectors
- Manage guest feedback and ensures elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
General Requirements
- 5 years experience in a luxury environment; Golden Keys Member would be preferred but not essential.
- Thorough knowledge of customer service techniques, room, F&B and front desk processes, and systems.
- Possess a resourceful knowledge of available city activities, theatre, restaurants, events, etc.
- Ability to multi-task and communicate effectively yet in a friendly manner even if under pressure.
- Excellent time management and organization, highly adaptable, naturally positive.
At the Peninsula London, we look after:
Your financial wellbeing:
- Excellent salary package
- Generous service charge distributed equitably to all colleagues
- Life Insurance
- Enhanced company contribution on pension plan
Your medical care:
- Medical cash plans including optical and dental coverage
- Enhanced maternity and paternity leave plan
- Workplace nursery salary exchange program
Your daily health routine:
- State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
- Colleague restaurant with healthy and balanced 24/7 food offerings
- On-site occupational health and safety nurse and wellbeing education sessions
Other perks:
- High street and online shopping discounts
- Rewards and recognition initiatives
- Dry cleaning for uniforms and work attire
In 2023, we will share the next steps with suitable candidates prior to inviting you to meet with our team. During our intimate recruitment events, you will have an opportunity to engage with our leaders as well as gain a better understanding of our unique culture and why The Peninsula London will be a special workplace that you can call home.
We look forward to welcoming you to the Peninsula family and receiving your resume.
