Concierge England
Job description
Concierge
Cambridge Hospital | Property & Facilities | Permanent Contract | Full Time (37.5 hours per week)
Competitive salary, depending on experience
Nuffield Health is Britain's largest not-for-profit healthcare organization. Reporting to the Building Services Manager, we are looking for a Concierge to join the team as someone who will help patients and their families navigate the hospital and its various departments, and providing them with directions and support.
The Opportunity
You will play a key part in keeping our hospital operational activities moving smoothly (which is a priority for us). Once trained and competent as our concierge you will help us to create a safe and pleasant environment for customers and your peers. We will make sure you have the best training and development opportunities and you will be involved in a variety of new initiatives being implemented to help bring the best out of you.
Your role will be varied, each day never the same, interacting with a wide range of people that will make your job very interesting. Our goal is to give you job satisfaction and provide a healthy, safe working environment that you enjoy being in.
The Role
Your role will be largely based around providing general assistance and welcome patients into the hospital .
As a Concierge in our hospital, the role holder will be required to provide a professional reception and back office service for patients: managing patient and internal queries in an efficient and timely manner.
The role holder will ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services. This includes, interacting with patients, consultants, medical secretaries and staff and other stakeholders in a professional and first class manner.
The role holder will put the patient first with a seamless journey through the front end of the hospital.
Taking all the steps necessary to ensure an exceptional patient journey from start to finish, the role holder will be expected to perform additional and ad hoc duties that may reasonably be asked of them.
The role holder will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.
Overall, the primary goal of the hospital concierge is to ensure that patients and their families have a first class hospital experience and receive the care and support they need to make their stay or visit as comfortable as possible. This person needs to be able to take initiative to spot gaps and issues before they arise. Successful candidate may be required to work in other business areas of the business as needed.
The Person
As an individual with experience in a similar role, or the right aptitude you will:
Excellent customer service
Driving License
Prior experience in a customer service role preferred
Excellent communication and interpersonal skills
Ability to remain calm and professional in a fast-paced environment
Strong organisational skills and attention to detail
Ability to work independently and as part of a team
Flexible schedule, including the ability to work weekends and holidays as needed
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
It starts with you.
