Concierge London, England
Job description
Job Advert
Job Role: Concierge
Location: London
Hours: Temporary, ad hoc, various shift patterns
Pay Rate: £10.00 per hour
The job role
As the Concierge you will contribute to our vision of being the UK’s Favourite Property Manager by:
- Providing a high standard of customer service to residents and visitors to the development.
- Acting as the main point of contact at the front desk.
- Assisting with on-site deliveries, customer queries and service requests.
This role reports to the Head Concierge or Development Manager.
Main Responsibilities
- Act as the main point of contact on site to all customers, providing information about the development and the surrounding areas, key contacts and location advice.
- Manage on site booking requirements for key access areas, in and around the development.
- Handle parcels and packages on a daily basis. Due to the size of each development this can range from 50 to 500 parcels and packages a day.
- Handle and administer residents keys, making sure these are signed in and out on a daily basis, in line with development systems and protocol.
- Conduct site walk rounds and report any faults, security or maintenance issues to the Development Manager.
- Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft.
- Monitor CCTV cameras to review and track security concerns.
Skills and Experience
- Demonstrable experience of front of house Concierge.
- Experience with delivering exceptional customer service.
- Confident and articulate communicator.
- Able to work with autonomy and as part of a wider team.
- Efficient in maintaining administration and record keeping electronically.
- Demonstrable ability dealing with problems and challenges.
- Good knowledge of Health and Safety regulations.
- Ability to work under deadlines, able to prioritise and manage time effectively.
Who are we?
FirstPort is the UK’s leading residential property service provider, caring for 330,000 homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.
