concierge London, England
Job description
Office Concierge is recruiting.
Concierge Night Shift
Location: Battersea Power Station London SW8 5BN
Nearest tube Battersea Power Station (Northern Line Extension), or existing Vauxhall, Queenstown Road
Salary: £29,201
Team Size: Varies
Hours: 38.5 hours per week average
4 on 4 off, 12 hours shifts working 2000 – 0800
About the site
The iconic Grade II* listed building and surrounding area is being brought back to life as one of the most exciting and innovative mixed-use neighbourhoods in the world – a place for locals, tourists and residents to enjoy a unique blend of restaurants, shops, parks and cultural spaces.
A legendary landmark that’s a symbol of hope and positivity. Uniting people from far away and just around the corner to create a new community that’s already thriving. This is a place to work, live, shop, eat and enjoy.
DUTIES & ATTRIBUTES PREFERRED
Making first impressions last
- To provide a warm, courteous, and prompt welcome on arrival for all visitors to the building.
- To anticipate any resident needs, follow up and ensure that the resident expectations are met and where possible exceeded.
- Looking after all the resident needs whether it is arranging their laundry service, chauffeur, car service, private jet, theatre tickets, etc.
- Personalised bespoke service is maintained for every individual resident knowing their preference and specific needs.
- Attention to detail on all aspects of the job, whether it is resident service or maintaining and managing the building to the required immaculate level.
- To ensure that accurate logs are maintained for any visitors, deliveries and are announced and escorted to resident apartments as per the set operating practices
- Be reliable, flexible, honest and a strong advocate for Office Concierge.
- Actively and positively engage with colleagues, residents, visitors, clients, and our service providers to ensure a seamless service experience can be created.
•Anticipate resident needs and follow up to ensure that their expectations are met and where possible exceeded. •Ensure that a great working relationship is maintained with our client and other departments within the wider estate management team.
- Ensure to visit the main management suite often to ensure face-to-face interaction with the management and the rest of the building team.
- Take ownership and responsibility ensuring you are working effectively and developing close relationships with your colleagues.
- Support your colleagues and assist in coaching New Starters through their probation periods.
EFFECTIVE COMMUNICATION
- To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation.
- Working close to all our service partners and maintaining a good relationship to deliver the highest standards of service to the residents.
- To carry out regular floor walks and security checks of the building and reporting and logging any details as required
- To ensure that the detailed daily log is maintained for any incidents, resident requests, and shift handover.
- To check, read, and action e-mails and other requests regularly and on a timely basis.
- To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and teamwork.
- Taking ownership and responding to resident requests as required.
- Actively promoting Concierge Lifestyle services to all the residents and visitors and working closely with all service providers.
PROCEDURES & PROTOCOLS
- Conduct regular inspections of concierge area, common areas, and management suites and reporting faults or act where possible to address any issues.
- Ensure all equipment is always maintained.
- Checking all workspace areas for cleanliness, tidiness, and operational suitability, reporting, or taking action to address any issues.
•Reviewing and updating site manuals and checklists regularly •Assisting the Head Concierge in documenting any changes to protocols and ensuring all team members are fully briefed on these amendments.
- Maintain an organised and tidy work area- this is to include your desk, reception area, lobby, and resident floor corridors.
- Maintain appropriate stationery stocks in reception area.
- Administrating any projects/ tasks as required by Head Concierge or line management.
- Any other reasonable tasks asked to be performed by the management according to the changing business needs.
- Have an adaptable approach to work.
- Participating in regular team meetings to make sure site maintenance/ client queries are picked up by all staff members.
- Supporting supervisors in local collaborations, to help maximise the use of the portfolio’s atrium areas.
- Be able to support the client/ head concierge with new innovations to bring to the site portfolio.
- Work with the parcel team and porter in ensuring coverage of the parcel room 24/7 and supporting with breaks.
ADMINISTRATION / GENERAL
- To maintain an organised and tidy work area – this is to include your desk, reception area, lobby, and resident floor corridors.
- To maintain appropriate stocks of stationary and required equipment in the concierge area.
- Administrating any projects/presentation as required by the Senior or Head Concierge.
- Carry out tasks as requested by management to deliver the highest levels of service and develop a service that responds to all resident’s needs
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