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Applications are invited for the above permanent full time post working in Digital Services as a member of the Desktop Services team.

Some of the duties will include working with the team to facilitate the procurement, deployment, support and maintenance of over 4000 computers within the University’s estate.

Candidates should be educated to 2 AS Levels or 1 A Level or NVQ level 3 in a relevant computer science or relevant subject area.

HND/HNC in Computer science (or equivalent) and have substantial experience in a similar role, including enterprise computer deployment solutions would be desirable.

The successful candidate will be expected to commence as soon as possible.

The ability to communicate in Welsh is desirable for this post.

This post is subject to a satisfactory standard Disclosure & Barring Service check.

This role will be located on campus at Bangor.

Applications will also be considered to carry out this role on a part-time or job share basis.Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 383865.

Closing date for applications: 09 May 2023

Committed To Equal Opportunities

Overview

Digital Services is responsible for providing, developing and maintaining IT facilities and services across the University and supporting staff and students to use those facilities and services. Digital Services has a good reputation within the University, providing reliable and resilient infrastructure, services, applications and facilities. We pride ourselves on being helpful, friendly, and responsive to user needs. Digital Services comprises circa 100 staff with its IT responsibilities set in three main areas: Corporate Systems, Infrastructure and Client Services.

The post for Computer Support technician in Digital Services will work with the Desktop services team (part of Infrastructure) providing support for all desktop computers throughout the University including deployment of software (purchased or developed in house), computer installation, setup and maintenance using enterprise deployment tools. Support cases will be assigned to the team by the 1st line helpdesk that forms part of the Client Services section of Digital Services.

The role does involve lifting, moving and configuring computer hardware at the Bangor campus and occasionally transportation between the Bangor and Wrexham campus sites.

This role also exists to provide second line IT support to users of IT systems and equipment in the university

Purpose of the Job

Desktop Services comprises of 5 staff including the team manager and are responsible for the supply and maintenance of the staff and student desktop/laptop, Open Access and lecture theatre computers for the University.

Main Duties and Responsibilities

Support all desktop computers throughout the University including deployment of software, setup and maintenance using enterprise deployment tools; MicroSoft Configuration Manager, MDT, Intune and JAMF.
Supporting end users and other Digital Services staff in the use of these systems through training as directed by the team manager.
There will often be times when working outside the immediate team and department is required for assistance with projects or supporting university events.
Setting up and maintaining Windows/Macintosh computers for use in offices, research labs and lecture rooms
Assist with the evaluation of new hardware and software for suitability in our environment, provide recommendations and suggest alternatives if not suitable.
This role also exists to provide second line IT support to users of IT systems and equipment in the university.

Other Duties and Responsibilities

To work as part of a team under direction
To take responsibility for completing designated tasks
To attend team/School/Unit meetings; Supervision of equipment stores.
Keeping records of equipment up to date in the systems provided.
Knowledge of particular internal/external regulations, ie relating to the computer supply policy, information security and data protection policy and IT acceptable use policy.
The post holder will be expected to participate in performance review and developmental activities.
The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for him/her self and for other members of staff, students and visitors affected by his/her actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.

Person Specification

Qualifications/Training

Essential

2 AS Levels or 1 A Level or NVQ level 3 or equivalent in a relevant subject area.
Level 3 IVQ Technicians Diploma.

Desirable

NVQ level 4 in a relevant subject area.
Full Technical Certificate, BTEC, HND / HNC in relevant subject area.

Experience/Knowledge

Essential

Able to demonstrate substantial working experience with Windows and Mac Operating Systems in a similar role.
Experience setting up and maintaining Windows/Macintosh computers for use in offices, research labs or lecture rooms.
Demonstrate the ability to contribute to computer purchasing recommendations on the Digital Services web site.
Demonstrate the ability to follow operating procedures.

Desirable

Knowledge of Enterprise Deployment Solutions; Microsoft Intune, JAMF, MS System Centre or Broadcom Altiris.
Evaluating new hardware and software for suitability in our environment, provide recommendations and suggest alternatives if not suitable.
Diagnosing hardware and software problems on computers and resolving them.

Skills/Abilities

Essential

Ability to contribute to teamwork.
Ability to prioritise own work and meet deadlines set by manager.
Communication skills.

Desirable

Hold a full driving license or able to demonstrate ability to fulfil travel requirements of the role through other means.

Other

Desirable

The ability to communicate through the medium of Welsh is desirable for this role.
If applicants are not able to speak / write in Welsh at present, there are many opportunities to learn if the successful candidate wishes to do so.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Bronze award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

All candidates must meet the requirements of UK ‘right to work’ requirements *** If you require Home Office permission to work in the UK, or need to switch your visa status in order to take this job we recommend you use the following link to information about the routes into employment and to check eligibility requirements: https://www.gov.uk/browse/visas-immigration/work-visas

Please note that we are unable to employ anyone who does not have the right to live and work in the UK legally. When applying for this post you will be required to explain the basis upon which you believe you will be able to live and work in the UK legally on the commencement date of the role should your application be successful.

Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.