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Compliance Officer - Cambridge, Lowestoft, Peterborough and Surrounding Areas

Online and in-stores across the country, our experts are bringing customers’ dreams to life. To continue being the best at what we do, we need the very best people. The big dreamers, go-getters and team players who thrive in fast-paced, high-energy environments.

With over 30 years at the forefront of an ever-evolving industry, we’re always looking for new ways to improve. Embracing new ideas and offering flexible solutions, both digitally and in-store to delight our customers, enhance their shopping experience and inspire our colleagues. And our work is only just beginning.

The Role: Compliance Officer - Cambridge, Lowestoft, Peterborough and Surrounding Areas

To safeguard Company assets and protect profit by improving internal controls and compliance with company process including stock, cash, administration and health and safety.

The role will report to the Compliance Manager who will direct the activities based upon the level of risk within the Store portfolio.

What you'll be doing;

• Conduct internal compliance audits of retail stores and warehouses within a specified geographic area.
• Train and coach managers on responsibilities for administration, stock management, cash handling, and health & safety.
• Generate comprehensive audit and compliance reports with actionable recommendations for stakeholders.
• Monitor cash and stock loss, reporting issues to management.
• Identify immediate risks and share best practices.
• Collaborate with Compliance Manager to develop quarterly plan for high-risk locations.
• Train colleagues on systems and process best practices for compliance standards.
• Provide support during peak activity or compromised capability to maintain accuracy in administration and stock management.
• Assist with audits when managers leave a store to ensure integrity of records and processes for incoming managers.
• Collaborate with the Regional Manager to address non-compliant stores and areas of concern and develop action plans.

About you:

Qualifications and Experience – Essential

• Extensive knowledge and experience of retail systems and business processes.
• Strong written and verbal communication skills with the ability to influence.
• Excellent organizational skills.
• Experience in coaching and upskilling colleagues.

Desirable experience:

• Education to 'A' level standard.
• Previous work in a national compliance or audit team for a multi-site retailer.
• Familiarity with D365.
• Expertise in physical assets, health and safety, and administration policies and procedures for multi-site retailers.

Personal Qualities:

• Strong customer focus.
• Enthusiastic, flexible, and proactive.
• Adaptable to changes in a fast-moving retail environment.
• Skilled in investigating losses and identifying risks.
• Possess a UK driving licence

Join us on our mission to deliver the best, and in return we’ll give you all the support and training you need to learn new skills, take on more responsibility and become the very best at what you do. Proud to be creating beautiful homes, proud to be driving the customer journey in the fast lane, and proud to be one of us.