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Salary: From £29471-£36838

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity

Due to continual growth our Compliance and Governance function is now looking for a Compliance Monitoring Officer to join us on this exciting journey. This involves conducting reviews on Diligenta's compliance with regulatory requirements, including Conduct Risk, and achievement of TCF & Consumer Duty compliant outcomes.

You'll be:

• Undertaking allocated Compliance Monitoring assignments under minimum supervision to the required timescales and quality and in accordance with Diligenta's Compliance Monitoring Methodology.
• Agreeing appropriate and cost-effective remedial management actions with relevant colleagues to address reported findings and, therefore, to meet regulatory obligations and deliver TCF compliant customer outcomes.
• Tracking and reporting progress on remedial actions
• Establishing and continuously developing formal/informal communication networks and effective working relationships with key internal and external stakeholders
• Contributing positive ideas and experience to enhance the Compliance Monitoring methodology and professional working practices
• Act as an effective ambassador for the function, promoting a positive image of Compliance within Diligenta and with clients

You should apply if you:

• Have a good understanding of the regulated environment, including awareness of FCA (particularly Conduct Risk, TCF, Vulnerable Customers & Consumer Duty), DPA and AML requirements and other regulations relating to UK life and pensions business (e.g., HMRC and tpr)
• Understand business and how to develop a deep understanding of its needs, stakeholders and processes to ensure robust compliance
• Can demonstrate strong influence skills and communication to develop connections across business units
• Demonstrate examples of developing solutions and then implementing and monitoring them

The Perks

• 25 days holidays + 8 bank holidays
• Discretionary annual bonus
• Company pension scheme membership
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
• Access to our Confidential Helpline is available to be used by you and your family
• Develop your career through a wider global organisation of the TCS family