Compliance Officer London, England
Job description
We are seeking a self-motivated and articulate individual who can ensure legal and regulatory compliance through effective research, implementing policies and procedures, communicating with staff, and reviewing the Compliance Management System. As Compliance Officer, you will be a subject matter expert in our main areas of compliance, including Consumer Credit, Data Protection, and Consumer Rights. You will be involved in significant projects to further enhance and develop our compliance practices, providing a valuable contribution to Cargiant’s ongoing success.
Cargiant is the world's largest car dealership with thousands of vehicles in stock and retail sales of over 500 cars per week! It's taken 30 years of planning to assemble the 45 acre site that serves our current business and future expansion plans. We are always looking for smart, motivated and dynamic individuals who have passion and drive to join the team. Why not apply and become part of the Company that changed car buying forever?
Interested in working at Cargiant? Have a look at our behind the scenes videos on our YouTube channel:
https://www.youtube.com/watch?v=WN3z14SeBso
https://www.youtube.com/watch?v=oE8II9OmilA
Main Job Functions:
Responsible for assisting in the management of the Compliance Department’s core functions. This includes:
- Ensuring the procedures and policies of the company are up to date, appropriate and in-line with regulatory and legal requirements i.e. FCA (consumer credit, insurance), Data Protection and Consumer Rights Law.
- Auditing departments and procedures to ensure company policy is being adhered to.
- Identification of risk putting in place preventative measures.
- Communicating to and advising staff on rules and controls.
- Escalated/high-level complaints handling.
Duties/Responsibilities:
- Advising the business on regulatory requirements and producing Management Information for use by Senior Managers and Directors.
- Ensuring working practices comply with legislation.
- Auditing compliance processes and procedures where required. Keeping records of audit findings and producing reports that suggest improvements.
- Horizon scanning for updates and maintaining knowledge of regulatory rules and guidance as well as other legal requirements relevant to the business.
- Ensuring staff have an appropriate level of compliance knowledge via updating and reviewing relevant training and tests.
- Maintaining and updating the Compliance Manual.
- Ensuring the fair treatment of Vulnerable Customers.
- Carrying out Data Protection Officer duties.
- Managing CSI and the resolution of these complaints.
- Managing regulated complaints, and other complaints as appropriate, involving: recording the complaints, liaising with the customer, investigating the issues raised, suggesting resolution and administering all relevant correspondence.
- Acting as a senior point of escalation within the company for complaints.
- Liaising with regulatory bodies and other third parties as a direct point of contact for Cargiant.
- Identifying concerning trends or issues, reporting to the Directors/Operations Compliance Manager, implementing remedial action at policy level.
- Carrying out investigations, disciplinary and appeal hearings as required.
- Ensuring the FCA’s reporting requirements are satisfied.
- Managing issues of legal infringement against Cargiant as required.
- Carrying out ad hoc projects as authorised by the Directors/ Compliance Operations Manager.
- Any other duties required should the Compliance Department take on any additional responsibilities.
Health Safety Responsibilities
- It is each employee’s responsibility to ensure that the environment in which they work in is safe for them and others.
- This includes reporting all accidents and near misses to management.
- Reporting any potential issues which could cause harm.
- Behave in a manner which acts in line with the standards set out in the Health and Safety Manual and Company Handbook.
Person Specification
Essential
- A high degree of integrity
- Proactive
- Professional
- Excellent communication skills – written and verbal, confidence in presenting
- Excellent customer service skills
- Strong organisational skills
- Methodical with an excellent attention to detail
- Proficient level of Word and Excel
- Ability to develop working relationships with colleagues and contacts outside of the company
- Strong decision making ability
Desirable
- Previous relevant experience
- Previous/current management experience
- Working FCA Handbook knowledge (CONC, DISP etc)
What we offer:
- Subsidised on-site diner
- On-site gym at a heavily discounted rate
- Free employee parking
- Staff discount on Cargiant vehicles (subject to terms conditions)
- Ride-to-work bicycle scheme
- Weekly pay
Sound perfect for you?
Then take your career to the next step and APPLY TODAY!
Cargiant is officially the largest car dealership in the World with 7000 vehicles in stock and retail sales of over 900-1000 cars per week! We opened our doors to the public in 1976 with the mission to change the car buying process forever. For over 40 years our customers have come from all over London and the surrounding areas because they trust us to remove the hassle, eliminate the stress but more importantly save them both money and time.
As a Cargiant employee you’ll be based at the heart of Cargiant, a 48-acre site (equivalent to 30 football pitches or 720 tennis courts!) based in North West London. Having built its reputation on retailing great product at unbeatable prices, Cargiant has been instrumental in changing the perceptions of the used car sector, and are committed to offering their expert and friendly advice. Our awards include, the Motor Trader Industry Awards, Car Retailer of the Year Award and Used Car Awards from Car Dealer, to name but a few.
