compliance analyst Remote
Job description
uMed is a dynamic startup on a mission to revolutionize healthcare by reducing barriers to knowledge creation. Our clinical research network, powered by cutting-edge technology, connects patients, electronic health data, and research groups worldwide. With a rapidly expanding network covering 400+ GP sites in the UK and plans to extend internationally, we are at the forefront of groundbreaking research. As a team of inclusive, creative, and passionate individuals, we strive to make a meaningful impact on the lives of patients and drive advancements in medical science.
Who are we looking for?
An experienced IT professional who loves solving problems and ensuring security in a fast-paced environment. In this exciting role, you'll be the go-to person for all IT-related issues, providing first-line support and ensuring our systems are secure and compliant. If you're a tech-savvy individual with a passion for safeguarding data and delivering top-notch support, we want to hear from you!
What you will be doing
- Configure, procure, and maintain devices to empower our talented staff.
- Install and optimize operating systems to keep our technology running smoothly.
- Enhance device security by implementing necessary measures and staying up-to-date with the latest patches.
- Support our team when devices break, ensuring uninterrupted workflow.
- Develop and improve automation scripts to streamline device configuration processes.
- Maintain accurate records of device assignments and manage our asset register.
- Stay vigilant by reviewing and addressing reported phishing emails promptly.
- Champion security by ensuring all Google accounts have 2FA enabled and are up-to-date.
- Keep a watchful eye on anti-virus logs and proactively address potential threats.
- Collaborate with TPP practices, providing efficient software installations and updates.
- Manage our ticketing system, resolving IT-related issues or escalating them as needed.
- Foster seamless integration of apps across the company for improved productivity.
- Actively support compliance efforts, helping us achieve and maintain industry-leading security certifications.
- Be responsive to inbound emails, providing timely assistance to ensure smooth IT operations.
Requirements
- Proven experience of providing exceptional 1st/2nd line IT support.
- Proficiency in cloud technologies like AWS and Google Cloud Platform is a plus.
- Strong knowledge of Windows 10/11 and Google Suite for remote support.
- Familiarity with PC hardware and operating systems.
- Excellent troubleshooting and analytical skills to swiftly tackle challenges.
- Experience using ITSM call logging software to track and resolve issues.
- Outstanding communication skills, both verbal and written.
- Self-motivated team player who can also excel independently
Benefits
Join us at uMed and be part of a diverse, innovative, and purpose-driven team that is changing the landscape of medical research.
- Competitive salary based on skills and experience
- Fully remote working arrangement, promoting work-life balance and flexibility.
- Generous holiday package, including 25 days of annual leave plus bank holidays.
- Monthly team meetings and quarterly offsite gatherings, providing opportunities for networking and team-building.
- Supportive work-from-home setup assistance to optimize your productivity and comfort.
- Private pension scheme in accordance with UK legislation, increasing with tenure.
- Birthday day off to celebrate your special day and recharge.
- We embrace diversity, inclusion, and neurodiversity, fostering a collaborative and supportive work environment.
- Private Healthcare and enhanced benefits
Job Types: Full-time, Permanent
Salary: £30,000.00-£40,000.00 per year
Benefits:
- Additional leave
- Company pension
- Employee discount
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service (preferred)
- Technical support (preferred)
Work Location: Remote
