compliance analyst Downpatrick, Northern Ireland
Job description
Job Title : Business Support Officer (RQ937920)
Location : Downpatrick
Duration : 3 Months
Rate : 12.02 p/h
Hours : 37.5 hpw
Duties and Responsibilities
1. Provide comprehensive administrative and secretarial support to a number of Council Officers on a daily basis including acting as point of contact for a service or department.
2. Provide seamless confidential business support and administrative cover working cross departmentally as required within the Business Support Service.
3. Provide business support to agreed service standards and standard operating procedures to ensure the highest standards of work, including effective and efficient turnaround times and work prioritisation.
4. Process and record applications, system transactions and queries in accordance with approved operating procedures.
5. Provide an excellent standard of customer service, including reception services and liaison with other departments of the council, external agencies and members of the public. This will include taking ownership of customer queries and complaints and following through to completion.
6. Provide advice and information to colleagues and customers on business support processes.
7. Process and maintain a range of data and document management systems, this will include filing, archiving, retrieval, research, checking for accuracy, transfer of data to other agencies in line with statutory or service level agreement requirements.
8. Prepare papers and reports actioning recommendations and maintaining follow up and manage correspondence in accordance with departmental procedures.
9. Process financial transactions, to include recording and receipt of all monies (including credit card payments), bank lodgements, updating financial records, generating and processing invoices for authorisation, purchasing goods and/or services, maintaining stock control records, assisting with financial claims and budget monitoring in accordance with financial regulations and governance.
10. Operate and monitor the Council’s manual and computerised booking/requisition systems in accordance with approved procedures.
11. Acknowledge correspondence received and draft, issue and respond in accordance with departmental procedures and agreed timescales.
12. Organise meetings, prepare agendas, service meetings, take minutes, distribute all relevant documents, action recommendations and maintain follow up as required.
13. Assist in the delivery of departmental projects and events, as required.
14. Assist in the maintenance of relevant Business Support Systems and Quality Management Systems including monitoring and review of systems and implementing improvements as directed.
15. Provide peer support with staff inductions, work placement students, training and development programmes in accordance with policy and procedures.
16. Contribute to all aspects of service delivery within the Business Support Service, delivering high quality and cost effective services.
Essential Criteria :
Hold Grade C or above in at least 4 GCSEs* or equivalent, one of which must be GCSE* English Language or equivalent and one of which must be a GCSE* in a numerate subject or equivalent.
6 months' previous work experience in customer service
Minimum of 6 months' previous work experience in carrying out administrative duties which included typing of letters, reports etc., and filing.
Experience in the use of a Management Information System.
By providing examples, your competence in use of e-mail and Microsoft Office applications including Word and Excel.
Previous experience of carrying out reception duties.
Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation.
Please note only those candidates shortlisted may be contacted.
Job Type: Full-time
Salary: £12.02 per hour
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
About Platinum Recruitment (UK)
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Private
Website: www.platinumrecruitment.net
