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Completions Administrator

Salary: £22,375 (subject to experience)

Hours: Full time - 35 hours

Contract: Permanent

Location: Hybrid Working (Head Office, West Bromwich)

The West Brom are looking to recruit a Completions Administrator to join our completions team, The post holder will process all mortgage applications from offer to completion within agreed service standards with a high level of accuracy, excellent customer service and handle calls effectively.

Key Responsibilities:

• To process mortgages through the various completions tasks, achieving required productivity and accuracy objectives
  
• Ensure inbound / outbound calls are handled efficiently and professionally in accordance with the pre-determined standards and provide support to Contact Centre agents/ deal with application queries.
  
• All mortgage administration and documentation is completed accurately.
  
• To package all mortgage offers to customers / solicitors / brokers.
  
• Process Certificate on Titles to agreed service standard and ensure they adhere to lending policy
  
• Ensure that the Rules and Guidance within the FSA's Mortgage Conduct of Business (MCOB) and Insurance Conduct of Business (ICOB) Sourcebooks, are complied with.
  
• Maintain an appropriate level of technical knowledge.
  
  

Skills and Experience Required:

• Good level of PC skills, including Word and Excel
  
• 12 to 18 months customer service or administration experience
  
• Excellent communication skills
  
• Effective time management and ability to prioritise workloads
  
• Empathy towards customers
  
• Ability to work effectively as a member of the team
  
• Professional telephone manner

What’s in it for you?

We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:

• Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
• Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
• Social club membership – dozens of discounts available for a wide variety of family days out and events
• Performance related pay scheme
• Corporate health plan with the option to include family members
• Discounted travel cards
• West Brom staff car scheme
• Life assurance provided by the Society at 4 times your salary

When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We also recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them. We operate flexible/hybrid working at our Head Office, our Recruitment team will be happy to share further details of this with you if you are interested in applying for a role.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

The West Brom are a Disability Leader employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria. Should you require assistance please do not hesitate to email [email protected].

Check out our careers page to find out more about our culture, values and benefits. https://www.westbrom.co.uk/careers. If you share our values and our enthusiasm, then you will find a home at the West Brom.

Do it today and click apply!

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.