Administrative Assistant Boston, England
Job description
JOB TITLE: Administrative Assistant
DEPARTMENT: Boston steps2change (s2c)
LOCATION/BASE ADDRESS: Harmony Suite, Boston Archway, Boston West Business Park, Sleaford Road, Boston, PE21 8EG
BAND & SALARY: Band 2
HOURS: 37.5 per week
This is an exciting opportunity to join an established IAPT service as an Administrative Assistant for the Boston s2c Team. We are looking for an organised, flexible, efficient team player to join our busy mental health talking therapies service.
The successful applicant will be based at the Harmony Suite, Boston Archway, supporting service delivery, working Mon- Friday. Duties include reception cover, booking patient’s appointments, inputting data, and other general office tasks. The service will provide regular supervision and training to support this.
You will require excellent communication, organisational and IT skills as well as having an exemplary telephone manner, with the initiative to work on your own at times.
Steps2change is a successful IAPT service that provides a stepped care model for the treatment of people with mild to moderate common mental health problems including anxiety and depression in line with NICE guidelines.
For further information please contact Kirsty Talkes, Team Manager, Boston s2c via email at [email protected]
CLOSING DATE: 11th June 2023
INTERVIEWS DATE: 28th June 2023
Processing referrals and booking appointments
Answering the telephone
Taking messages
Responding to emails
Collecting data
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!
We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.
This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Gathering appropriate information from a variety of sources to input accurately onto a database.
Production of basic reports including graphs and tables as directed.
Communicating sensitively with anyone coming into the department maintaining strict standards of confidentiality
General administration duties including: answering phone, taking messages, dealing with enquiries, dealing with mail, photocopying, and assisting with the effective dissemination of information as appropriate. Typing and producing letters, reports, faxes and e-mails to an accepted standard of quality and accuracy as required.
Responsible for making room bookings and maintaining room booking diary.
Assist in scheduling of appointments and diary management as appropriate using Microsoft calendar
Assist in the stock control and electronic ordering of all office equipment and stationery; and the subsequent electronic receipting of all received supplies.
Assist in the proper functioning, maintenance and fault reporting of central equipment used by the Team, e.g. photocopiers, fax machines, printers, computers etc.
Record all data using the appropriate information system or manually where this is required including data entry, word processing, scanning of documents for e-noting and storage.
Comply with and carry out safe practice in accordance with Trust policies and procedures, appropriate Codes of Conduct, the Mental Health Act (1983) and other relevant national and local guidance.
Responsible for safe keeping patients’ money (if appropriate for role) and handling of petty cash, ensuring accurate receipts are kept.
Filing, including use of Share Point system for storing, retrieving and filing information.
Assisting colleagues in the setting up of LIVE meeting to conduct remote meetings throughout the Organisation (where appropriate).
Supporting the Trust’s vision to become paperless and encourage Manager to do the same.
