Complaints Officer

Complaints Officer London, England

Star Lane Medical Centre
Full Time London, England 28000 - 31000 GBP ANNUAL Today
Job description

The post is of primary importance in delivering complaints management service for the organisation.

The Complaints officer will be the primary contact and will be responsible to lead on the management of the organisation’s complaints service, assessing risk and ensuring the use of good judgement and early intervention in escalating areas of concern to customers, partners and the organisation.

Co-ordinate responses to individual complaints, ensuring that each complaint received is listened to, understood, properly considered, appropriately responded to in a timely manner and learnt from.

To regularly assess patients’ experience of services provided by the organisation, including experience of access to our services, making appointments, the quality of care received from GPs and practice nurses, satisfaction with opening hours and experience of out-of-hours services.

Responsibilities will either be fulfilled personally or by effective delegation, and many will involve planning with the Practice Manager.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week

Salary: £28,000.00-£31,000.00 per year

Benefits:

  • Company events
  • Company pension
  • On-site parking

Schedule:

  • Monday to Friday

Education:

  • A-Level or equivalent (required)

Experience:

  • Complaint handling: 1 year (required)

Work Location: In person

Complaints Officer
Star Lane Medical Centre

Related Jobs

All Related Listed jobs

Own Car/Van Multi Drop Courier Driver
FÄS Logistics Stockton-on-Tees, England 3.75 - 12.5 GBP HOURLY Today

Less than 6 points on licence. Good knowledge of the local area but not essential. You will be delivering small parcels close to and around Stockton to

Finance Assistant
PeckwaterBrands London, England 27300 - 32000 GBP ANNUAL Today

Identify opportunities for process improvements and automation in payment runs and reconciliation procedures, contributing to enhanced efficiency and accuracy.

Waiting List Administrator
Nottingham University Hospitals NHS Trusts Nottingham, England 22816 - 24336 GBP ANNUAL Today

Providing feedback on patients to the Management team including information on the current status, delays and actions required.

driver
Opex Personnel Swindon, Wiltshire, South West England, England 15 - 14 GBP HOURLY Today

OPX Recruitment are currently recruiting for an Experienced Bendi Driver/Warehouse Operative on Temporary to Permanent contracts at...

Administration Officer and Receptionist
Rokeby Educational Trust Limited Kingston upon Thames, England 21700 - 23500 GBP ANNUAL Today

You will provide an exemplary reception service, greeting visitors, answering the phone and liaising with parents. Initial interviews will be held online._.