Complaints Handler Remote
Job description
Complaints Handler
Salary: £23,000
Location: Home-based (remote working) or Office-based (Solihull)
Working hours: 37.5hrs per week between Monday & Friday
Here at Purple Bricks, we strive to live the ethos “work hard, work happy”. Every day, we take pride in going the extra mile for our customers and providing a service that spans across our whole business. As such, we are looking for dedicated Customer Service Advisors to join our already thriving team.
We are fearlessly progressive bunch and are continuously seeking opportunities to develop, upskill and succeed.
Like what you see? Let’s get you sold!
Key responsibilities will include:
Handle complaints which are received into the business - ensuring that you fully investigate the concerns while liaising with all relevant departments
Respond to customers and gain an understanding of their concerns
Ensure that any feedback is communicated to the relevant department
Ensure each complaint is logged in the system
Produce reports and analyse data regarding complaints
Achieve significant first call resolutions
Skills:
Previous experience dealing with customer complaints and issues
Customer service
Computer literate
Empathy and strong communication skills
You look for solutions and enjoy solving problems
Strong written skills with the ability to present your findings clearly and concisely in writing
What do you need to work from home?
A broadband connection (10Mbs+)
A suitable and safe space to work from home
Don’t worry about IT equipment, we’ll provide this for you
What benefits can you expect from Purplebricks?
Amazing career opportunities- we offer our team the chance to get involved in the whole process of our customer journey, meaning you’ll get the chance to upskill in many areas!
The chance to join a disruptor business that has become a market leader, yet continues to challenge the status quo
Life assurance
Celebration days off - think marriage/civil partnerships, birthdays, and moving days!
Purplebricks is a unique tech-led estate agency. Having successfully disrupted the market with a strong focus and utilisation of technology and data, we’re on a mission to make every home move amazing!
