Complaints and Quality Specialist Bristol, England
Job description
We are looking to recruit a Complaints and Quality Specialist to join the Healix Health Services team based in Esher and Bristol. The Complaints and Quality Specialist will work closely with the Training and Development and Medical Claims Handling teams and will report to the Head of Learning and Development. This is a full time role, 35 hours per week.
The operational hours are between 8am and 6pm Monday to Friday, given the nature of the role, there may be a requirement to work outside of these hours.
POSITION OVERVIEW
As a Complaints and Quality Specialist, your role is to ensure that the organisation maintains high-quality standards in its products, services, and customer interactions. You will be responsible for managing and resolving customer complaints efficiently and effectively, whilst also implementing quality assurance processes to prevent issues from arising. Your objective is to enhance customer satisfaction, improve operational efficiency, and uphold the organisations reputation for excellence.
PERSON SPECIFICATION
For the Complaints and Quality specialist, we are looking for someone with a strong customer service orientation and the ability to handle customer complaints with empathy and professionalism. In addition, we are looking for:
- Demonstrated experience in resolving customer issues effectively and maintaining customer satisfaction.
- Understanding of customer feedback procedures and the ability to implement measures to enhance customer experience.
- Knowledge of quality controls methods, process improvement techniques.
- Experience in conducting audits.
- Excellent problem solving and analytical skills to identify root causes and implement effective solutions.
- Attention to detail and commitment to maintaining high standards of quality.
- Proficient in data analysis and interpretation, with the ability to derive meaningful insights and drive improvements.
- Effective communications skills, both written and verbal.
ABOUT HEALIX
Healix has been providing healthcare and risk management solutions to clients around the world since 1992, offering bespoke services to clients who want control over their health, travel and risk provision.
We offer a welcoming, friendly and supportive working environment. At Healix, we truly believe that ‘our people’ are at the heart of our success; employees are treated with dignity and respect and are always encouraged to reach their full potential.
We welcome applications from individuals of all backgrounds and characteristics. If you require any support in accessing this opportunity, please do get in touch.
WHAT WE OFFER
We offer a welcoming, friendly and supportive working environment. At Healix, we truly believe that ‘our people’ are at the heart of our success; employees are treated with dignity and respect and are always encouraged to reach their full potential.
We welcome applications from individuals of all backgrounds and characteristics. If you require any support in accessing this opportunity, please do get in touch
‘I enjoy working at Healix as we are small enough for everyone to know each other and big enough to meet my career aspirations; There are plenty of opportunities for development’ Luke, joined in 2018
Company Benefits include
- Competitive annual salary
- 5 weeks annual leave (or equivalent in hours) in addition to public holidays
- Pension scheme
- Healix Group Healthcare
- Comprehensive Employee Assistance Programme and access to a number of Health and Wellbeing tools
- Free parking and discounted gym membership with Sandown Park (Esher only)
- Invitations to Healix social events
If you want to find out more or want to apply, then please contact us. We would love to hear from you.
