Complaints and Customer Feedback Officer Romford, England
Job description
Job Description
Grade 6- £34341- £37725pa - 12 Month Fixed Term Contract/Secondment Opportunity.
Working with the Complaints Team within Housing Services in the London Borough of Havering. The successful candidate(s) will be joining a friendly team that carries out investigations of all complaints relating to Housing Services. Liaising with Councillors, Members of Parliament and Governing Bodies, as well as the Freedom of Information and Data Protection Regulations Acts. Candidate should be hard working, motivated and be able to manage own work load and work on own initiative, as well as work well within a team environment and provide support to colleagues.
The role is 5 days a week and you are required to attend the office in Romford on Tuesdays and Thursdays, and generally every 4 weeks to the office in Rainham on a Wednesday, these days can be subject to change. The rest of the week is working remotely at home.
The closing date for the receipt of applications is 26th April 2023 however interest in this job may be high and we therefore reserve the right to close the vacancy early.
You will be notified if your application has been successful. Interview date to be confirmed.
Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770
Additional Information
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering .
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload
With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.
