Complaint Resolution Specialist Leicester, England
Job description
Do you enjoy seeing a problem through to resolution ?
Do you like being the customer’s key point of contact ?
If Yes…then the escalated complaints department is for you
Location: Desford Road, Enderby , LE19 4AT
Salary: £10.67 per hour, plus an additional £1 at the weekend.
Hours:
Shift 1: Tuesday-Thursday 10am to 6pm, Friday 9.30am to 6pm & Sunday 10am to 5pm, (36 hours per week) , Perm contract
Shift 3: Monday-Tuesday 10:00-18:00, Thursday 10:00-18:00, Friday 10:00-18:00, (30 hours per week), Perm contract
Training
You will also be expected to attend x3 weeks of training from Monday-Friday 09:00-17:00, which will be discussed further depending on your start date.
About the team:
You’ll be working within a small friendly team where you can make not only a difference to the individual customer's journey but also influence the way we do business with all of our customers by recommending changes to the way we work going forward.
You’ll have the freedom to help customers and see through to the end for a successful resolution , using your own initiative as well as the support of other colleagues within the team.
You will take responsibility for investigating the customer's complaint, liaising with various areas within the business when required to achieve a resolution for the customer in the agreed timescales.
When customers reach our team they want help to resolve the problem and so with your previous experience in customer service and complaint handling, your excellent communication skills and attention to detail you’ll be able to put yourself into the customers shoes and do all you can to achieve this.
What will you get out of the role?
Building a great relationship with the customer, finding a resolution to the complaint, making an improvement to a business process or practice & having the satisfaction of turning a complaint around into a positive experience for the customer.
Training will be provided to candidates along with the salary banding to match the successful candidate.
This opportunity will give you the chance to build your career further with a truly dynamic and motivated department working with like minded colleagues who are always happy to support and guide you when needed.
You will:
Investigate and resolve escalated customer complaints making sure they are responded to promptly.
Telephone customers to achieve a satisfactory outcome for the customer and the business, putting yourself in their shoes.
Plan, organise and prioritise own workloads to ensure deadlines are achieved for our customers
About you:
Have excellent verbal communication skills and a good level of written skills.
You’ll have some experience of handling complaints and be able to use your initiative when solving problems.
Have customer service skills ideally from experience gained within a similar environment.
Be able to investigate, resolve problems and make decisions quickly using your own initiative and strong attention to detail in a busy environment.
Search the link below to learn more about the role of a Complaint Handler
https://www.youtube.com/watch?v=iurK3UqBlfI&t=10s
What’s Next:
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
Job Types: Full-time, Part-time, Permanent
Salary: £10.67 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Experience:
- Complaint handling: 1 year (required)
Work Location: One location
Reference ID: 30736
