community support specialist

community support specialist Athens, GA

Athens-Clarke County Unified Government
Full Time Athens, GA 63147 - 45108 USD ANNUAL Today
Job description

Purpose & Job Related Requirements

REPORTS TO: Inclusion Officer
FSLA STATUS: Exempt - Administrative
CLASSIFICATION: Personnel System - Requires satisfactory completion of a six-month probationary period.
PAY GRADE: 119
SAFETY SENSITIVE: No

HIRING PROCESS:
Please upload one sample of your web and digital design, social media marketing, data visualization and developing, implementing, or maintaining outreach activities (PDF format). Those selected for an interview will be asked to bring their marketing portfolio.

Purpose of Job
The purpose of this position is to make sure that that residents throughout Athens Clarke-County know and understand what the Human Relations Commission is, why it exists, and how it functions. The Marketing and Outreach Analyst is responsible for designing, developing, and disseminating marketing, communication, data visualizations, policy infographics, DEI explainers and local government explainers that meet people where they are. This role is critical to multiple functions within the Inclusion Office, including the Human Relations Commission. The person in this role will work with each staff member in the Inclusion Office to ensure that what’s happening within the HRC and the Inclusion Office isn’t a mystery. This role will be vital in telling DEI-related stories of residents, establishing a shared language, and staff in ways that make data and policy processes relevant, understandable, and accessible. The Marketing and Outreach Analyst is responsible for building connections, community, and managing, advising, educating, and helping to facilitate the development and distribution of marketing materials that educate and help facilitate consistent communication in relation to the HRC and the Inclusion Office. Collaboration, communication, focus, and listening are critical in this role. This position will also play a key role in building the foundational diversity, equity, and inclusion-focused marketing and communications infrastructure (culture, grassroots communication, inter-agency communication, inter-departmental communication) of the Inclusion Office and the HRC. As needed, this position will also perform routine responsibilities such as public speaking, strategic training development, advising, marketing, external trainings, and presentations.

Job Related Requirements
WORK SCHEDULE: Monday - Friday 8:00 am - 5:00 pm. Occasional weekend work may be required.

May be required to work on religious holidays.

Regular and predictable attendance is required.

Must work cooperatively with others.

When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACCGov’s safe driving policy.

Minimum Training & Experience Required to Perform Essential Job Functions

Bachelor’s degree in design, communications, marketing, public policy, social work, political science, communications, education, liberal arts, with three years of demonstrated experience in making complex information accessible, animation, illustration, infographics, process mapping, trust-building, relationship-management, videography and making data relatable, transparent, and easy to understand; or any equivalent combination of education, training, and experience that provides the knowledge, skills, and abilities for this position.

Must possess a valid driver’s license.

Master’s degree preferred.

Bilingual Spanish speaker preferred.

Essential Duties, Responsibilities

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Create data visualizations that make complex diversity, equity, and inclusion concepts accessible and digestible.

Actively listen to residents, HRC Members, and staff to identify gaps in understanding, and create content that assists in closing the gaps.

Assist in developing the social media, print media, marketing, branding, and content management strategy of the Inclusion Office, with a focus on education and engagement around the HRC.

Implement the social media, print media, marketing, branding, and content management strategy of the Inclusion Office, along with implementing HRC-focused content.

Engage in proactive communications across Athens-Clarke County to build relationships, trust, and ensure that DEI and HRC-focused educational content is readily available to residents at the grassroots level of communities throughout Athens-Clarke County.

Engage in proactive communications across ACCGov to build relationships, trust, and ensure that DEI and HRC-focused educational content is readily available to staff throughout ACCGov.

Assist in planning and developing marketing and communications content for DEI and HRC-focused community education events.

Develop promotions, marketing campaigns, and communications plans that attract residents and staff into the programs, initiatives, and trainings offered by the Inclusion Office.

Create visualizations, trainings, and presentations that break down complex information to make diversity, equity, and inclusion accessible and actionable for HRC members, ACC residents, and ACCGov staff.

Collaborate across departments to support the advancement of diversity, equity, and inclusion across multiple sectors (business, nonprofit, private, educational, community organizing) and local government departments using concepts of human-centered design.

Actively listen to and build communication pipelines and feedback loops with communities that have historically been left behind by emphasizing culturally competent outreach.

Collaborate internally and externally to expand representation, access to information, and create opportunities for open dialogue across differences.

Proactively help to build relationship networks that improve access to opportunity across communities through consistently delivered educational and informational content.

Manage the content calendar of the Inclusion Office.

Create and host collaborative events that raise focused awareness around diversity, equity, inclusion, and the HRC, across multiple areas of public policy.

Create accessible educational content that supports resident participation in the HRC and the discrimination complaint processes.

Create accessible educational content that supports the Human Relations Commission.

Create accessible educational content that helps residents understand the scope of the Inclusion Office.

Develop and help visualize interactive, accurate and engaging reports.

Creating marketing materials that provide forums for genuine community input that includes voices that are often forgotten or missed in the development of the Inclusion Office.

Facilitate dialogue, and develop accessible and representative tools that supports workgroup participants in creating a more diverse, equitable, and inclusive Athens-Clarke County.

Engage in grassroots community outreach to recruit workgroup participants.

Engage in proactive outreach across ACCGov to build relationships, trust, and implement DEI trainings and processes.

Identifying, analyzing, developing, and recommending focused improvements to existing systems in order to increase diverse, inclusive, and equitable access and outcomes for both residents and staff.

Engage in proactive outreach across ACCGov to build relationships, trust, and provide DEI education and engagement across age groups, perspectives, and life experiences.

Engaging in strategic internal and external collaborations that help Athens-Clarke County acknowledge past pain, expand access to social capital, and create an Athens-Clarke County where every human being knows their voice and experiences are valued.

Assist with developing systems for strategic data reporting, data visualization, storytelling, transparency, accountability, and consistent communication, especially as it relates to the HRC.

Contribute to the development of reports, social media content, educational materials, resources, tools, and strategic plans.

Innovate and collaborate as needed to make diversity, equity, and inclusion actionable.

Performs other related duties as required.

Knowledge, Skills and Abilities

Knowledge of the policies, procedures, and activities of the assigned department as they pertain to the performance of duties relating to the position of Marketing and Outreach Analyst.

Ability to pivot and create change in a rapidly changing environment.

Ability to interact with people from different backgrounds, life experiences, and perspectives in ways that create connection, trust, engagement, and a sense of belonging.

Ability to interact with people from different backgrounds, life experiences, and perspectives in ways that create connection, trust, engagement, and a sense of belonging.

Ability to intake and digest large volumes of complex information and find ways to break it down and make it understandable and accessible.

Ability to assemble complex information and make visual, audio, and written reports and documents in an engaging concise, clear, and effective manner.

Ability to prepare and deliver public presentations and to communicate effectively with residents and diverse communities.

Ability to communicate and collaborate with individuals, departments and offices across local government.

Ability to communicate effectively in multiple formats (e.g. visual, written, verbal etc.).

Ability to formulate goals, identify needs, develop and implement strategies, and evaluate impact.

Skill in the development and delivery of training programs and workshops.

Skill in the collection and analysis of qualitative and quantitative data.

Ability to make complex policies understandable using easy-to-understand language.

Deep functional knowledge of diversity, equity, and inclusion and how to develop systems, action-steps, and deliverables that support outcomes prioritized by Mayor and Commission.

Knowledge of the terminology used within the department.

Knowledge of basic purchasing procedures and laws, available vendors and current prices, unified government and departmental policies and procedures, and bookkeeping.

Knowledge of various software packages, including Adobe, GIS and Microsoft Word.

Skill in the use of technology (or willingness to learn quickly).

Ability to compile, organize, prepare and maintain records, reports and information in an effective manner and according to departmental and/or governmental regulations.

Ability to use independent judgment in routine and non-routine situations.

Ability to handle highly sensitive moments with kindness, consideration, and focused clarity that facilitates progress towards identified goals.

Ability to utilize and understand challenging, uncomfortable, and highly unclear information and interactions, and develop strategies on-the-spot to create connection, gather data, and remain responsive in ways that promote diversity, equity, and inclusion.

Ability to plan, organize and/or prioritize daily assignments and work activities. Ability to comprehend and apply regulations and procedures of the department.

Supplemental Information

(ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

PHYSICAL REQUIREMENTS: Must be physically able to operate a variety of machinery and equipment including computers, fax machines, calculators, and other office equipment. Must be able to use body members to work, move or carry objects or materials. This position requires: walking, standing, bending, stooping, pushing, pulling, lifting, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions. Must be able to exert up to 10 pounds of force occasionally. Physical demand requirements are at levels of those for sedentary work.

DATA CONCEPTION: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

INTERPERSONAL COMMUNICATION: Requires the ability to hear, speak and/or interface with people to convey or exchange information. Includes receiving assignments and/or directions from supervisors.

LANGUAGE ABILITY: Requires ability to read a variety of purchase requests, purchase, orders, bids and bid specifications, purchasing regulations and ordinances, etc., and informational documentation, directions, instructions, and methods and procedures. Requires the ability to prepare purchase orders, bid packets, records, contracts, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to people with poise, voice control, and confidence.

INTELLIGENCE: Requires the ability to learn and understand complex principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.

VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative, technical or professional languages including purchasing and acquisition terminology.

NUMERICAL APTITUDE: Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; utilize and determine percentages, and compute discounts and interest.

FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape, visually with office equipment (e.g., rulers, yardsticks).

MOTOR COORDINATION: Requires the ability to coordinate hands, fingers, and eyes accurately in using office equipment. Requires the ability to use the keyboard, lift, bend, push, and pull objects or materials using body parts as the position necessitates.

MANUAL DEXTERITY: Requires the ability to handle a variety of items such as computers, calculators, fax machines, and other office equipment. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.

COLOR DISCRIMINATION: Requires the ability to differentiate between colors and shades of color.

INTERPERSONAL TEMPERAMENT: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under moderate stress when confronted with an emergency.

PHYSICAL COMMUNICATION: Requires the ability to talk and/or hear: (Talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone.

ACCGov is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ACCGov is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Leah Jagatic, HR Coordinator, Human Resources, 762-400-6370 or [email protected].


Total compensation at the Unified Government includes a comprehensive set of benefits, a well established culture of wellness, and a secure retirement that set us apart as a stable Employer of Choice where you can serve and make a difference in the community.

As an Employer of Choice, we offer:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Group Accident insurance
  • Critical Illness insurance
  • Employer paid basic life insurance
  • Contributory term life insurance
  • Whole life insurance
  • Employer Paid Short Term Disability
  • Long Term Disability
  • Employee Assistance Program
  • Paid Time Off
  • 13 paid holidays
  • Employer Paid Pension Plan (10 years of service)
  • Deferred Compensation Program with employer match
  • Tuition Reimbursement Program
  • Public Service Loan Forgiveness Employer – Federal Student Aid
  • Robust Wellness Program – earn up to $175 per quarter for participation
  • Employee Fitness Center – free for employees, spouse, and children 18+
  • Free onsite health screenings (to include hearing, skin cancer, biometric screening, flu shots)
  • Safety & Risk training and job related vaccinations
  • Uniforms provided
  • Ongoing Training Opportunities and Career Development – Government Wide Learning Management System
  • Discount Admissions – ACCGov Parks, Georgia Aquarium
  • Annual employee appreciation events

BENEFITS
http://www.accgov.com/434/Benefits

WELLNESS
http://www.accgov.com/wellness

CAREER DEVELOPMENT
http://www.accgov.com/index.aspx?nid=791

community support specialist
Athens-Clarke County Unified Government

http://accgov.com
Athens, GA
Kelly Girtz
Unknown / Non-Applicable
1001 to 5000 Employees
Government
Municipal Agencies
1991
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