Community Manager – Kings Cross, London London, England
Universal Music Group
Full Time
London, England
31000 - 40000 GBP ANNUAL Today
Job description
Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected].
The A Side: A Day in The Life
EMI and UMUK value e-Commerce as a key foundational channel to connect artists and fans. It is a rapidly growing part of our label and wider organisation. This is a key role within our EMI e-Commerce team to deliver a best-in-class service for our artists, labels and fans and ultimately delivering a first-class customer experience to customers.
We are seeking an experienced eCommerce manager to work with UMUK’s biggest frontline label on all eCommerce activities and manage growing our direct-to-consumer retail experience. The candidate will work at the label to deliver projects, manage and oversee store builds and launches and above all deliver a focused, profitable, and innovative e-Commerce strategy for the artists and label store all in line with eCommerce best practice. Expect to be heavily involved from the beginning, creating close relationships with the label, central teams at UMG and the artist managers.
EMI is home to the likes of Elton John, Metallica, Lewis Capaldi, Loyle Carner, Bastille, Queen, Sam Smith, Niall Horan, Caity Baser, A1 x J1, Bree Runway, Sub Focus, Chase & Status and many more.
The B Side: Skills & Experience
The community manager is responsible for the audit, maintenance, and development of our fan communities across a range of platforms. They should have deep knowledge of Discord and Reddit, as well as emerging apps like Telegram and Geneva.
Knowledge of how communities are structured and how to nurture them is essential.
They must work closely with the CRM manager on data acquisition and community growth as well as commercial and d2c teams on driving D2C revenue with sales targets.
We envisage a phased approach as follows:
- Audit – where our fan communities are at, key fanbases and targets and who are they?
- Onboarding – working with mgmt. to set up and launch Discord Servers and Reddit pages
- Maintenance - Ongoing programming of these platforms
- Monetisation - Tied into D2C/CRM objectives and eventually monetised
Measurement is key and this person must drive new metrics on how to judge the success of a community, what it is worth and how it is growing.
This person must be able to drive a community strategy at a high level amongst important Artists and Managers and communicate back to the label regularly about success and future plans.
Person Specification
- A technically astute individual who has experience of working in digital marketing in entertainment (ideally within Music, Fashion or Gaming industries)
- Passionate about music, data and the digital landscape
- Excellent knowledge of the Discord platform
- Knowledge of eCRM best practice and how to grow and nurture email databases
- Highly organised with the ability to keep calm under pressure
- Excellent verbal and written communication skills with the ability to deal with people at all levels within the business
- Flexible and able to prioritise own workload
- Tactful and diplomatic, especially when dealing with Artists and Management
- Software experience with Photoshop, HTML editors such as Dreamweaver, video editing software such as Premiere, excel/Google sheets
- Wordpress experience a bonus
- Interest in pursuing a career in digital marketing a must
Bonus Tracks: Your Benefits
- Group Personal Pension Scheme (between 3% and 9%)
- Private Medical Insurance
- 25 paid days of annual leave
- Interest Free Season Ticket Loan available
- Holiday Purchase scheme
- Dental and Travel Insurance options
- Cycle to Work Scheme
- Salary Sacrifice Cars
- Subsidised Gym Membership
- Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category:
Universal Music Group
www.universalmusic.fr
Paris, France
Pascal NEGRE
$100 to $500 million (USD)
501 to 1000 Employees
Company - Private
Audio/Visual
1997
