community manager Remote
Job description
TravelLocal is a travel company with a difference. We work in partnership with hundreds of handpicked, locally-owned tour operators, based in almost 100 destinations worldwide, to create amazing tailor-made holidays.
For us travel is about real human connections made across the world and the incredible, life-changing rewards that ensue - for everyone - when it's done in the right way. We are connecting people to reimagine travel, by making it fairer and more sustainable - everyone who travels with us is helping to make travel a force for good.
In the last few years, we have helped more than 50,000 customers from 100+ countries to create their perfect trip on the TravelLocal platform. Each time they book with us they're supporting our local tour operators to grow their businesses, increase local employment and change a whole industry. They get an amazing trip - the kind that only local knowledge and expertise can create.
Tasks
About the Role
As the Training and Community Manager, you'll have a pivotal role in shaping our onboarding, training, and quality standards for our local partner network. You'll be the driving force behind creating engaging and scalable training materials and mediums.
But that's not all! You'll also play a crucial part in fostering a strong sense of community among our local tour operators through TravelLocal.
We're not just looking for years of experience - we highly value passion, drive, and motivation. Convince us that you're the perfect fit, and we'll be thrilled to have you on board!
Why you are here and your responsibilities:
We are looking for someone who really wants to make a difference, has a passion for designing, delivering, and evaluating training and loves the impact that effective development can have on individuals.
You'll have the opportunity to shape training, build connections, and make a significant impact within TravelLocal and our partner network.
What your day-to-day may look like:
- Analysing data points from the training material available and identifying areas of improvement
- Prepare and deliver face-to-face training sessions to our network of local partners during industry trade fairs
- Further develop our partner’s sense of community by communicating often about best practices, growth, acknowledging achievements…
- Create content of training material, as required
- Manage stakeholders - working closely with Partner Relationship Managers and our in-house Product Team to guarantee alignment
- Hold webinars and other training sessions remotely, as our partners need it
Requirements
- Seasoned project manager
- Native-level proficiency in both written and spoken English
- Fluency in interpreting data and utilising it as the primary basis for decision-making
- Experience in collaborative and cross-functional working relationships
Experience as a seasoned trainer, working with start-ups and scale-ups. Proficiency in data analysis and sales Key Performance Indicators (KPIs) is a plus, as is previous sales experience. Comfortable with public speaking, facilitating training sessions and an interest in eCommerce, Tourism & Travel. Experience in working across international markets is a great value-added skill too.
As a scale-up business, we work with plenty of different tools and familiarity with Twist, ClickUp, Mailchimp, Google Suite and others are beneficial.
The behavioural skills:
- Skilled in intercultural communication and adapting to stakeholders
- Takes ownership, demonstrating self-motivation, organisation, and attention to detail
- Quick learner with interest in self-development and growth
- Results-oriented and care deeply about your business partners
- Proactive and solution-driven, exceeding expectations
- Independent yet collaborative, with a hands-on mentality
- Thrives in dynamic, fast-paced environments
- Transparent and open communicator
- Driven to grow within a business
- Integrates effectively with other teams for seamless collaboration
- Genuine passion for global interactions and travel
What we offer you:
- A full-time position - 40 hours per week
- Remote work policy and flexible working hours (with core working hours)
- A motivated, international and open-minded English speaking team
- 26 days holidays per year + public holidays
- Travel and self development yearly budgets
- 2 company off-sites per year (inclusive of travel and accommodation)
- Salary between £35,000 - £38,000/ EUR 37,000 - EUR 41,000 per annum, depending on experience
About TravelLocal
CEO: Tom Stapleton
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Private
Website: www.travellocal.com
