Community Manager London, England
Job description
We’ve got an exciting opportunity for a part-time Community Manager to join our Emmy Award-winning Creative Social team, working alongside one of our partners - a leading global mobile gaming company.
The ideal candidate is a strong communicator who is organised and able to effectively embody the brand’s TOV through online conversations. The Community Manager must adhere to established protocols for moderation, and make key recommendations to processes and tactics. The candidate will also be responsible for working with key brand stakeholders to address sensitive or controversial topics.
The role will be a part-time hybrid, based in our London, UK office.
Part-time hours are 18 - 19 hours weekly; a few hours each day, Monday- Friday.
- Manage active audience engagement on social platforms, getting involved in relevant conversations with a view to increasing engagement, encouraging interaction and creating communities around the client.
- Reporting feedback from users and escalating sensitive issues in a timely manner.
- Measuring and capturing key data, trends, sentiments and reactions to content messaging formats across all communities.
- Adhering to a consistent tone of voice.
- 3+ years experience executing community management on behalf of a brand.
- Experience building audiences and increasing engagement.
- Someone who is fluent in English with excellent written and communication skills.
- Somebody who is passionate about social media.
- Somebody who understands mainstream social media audiences and pop culture globally.
- Somebody who is creative and open to join team brainstorms, utilising their community knowledge to build content ideas. Knowledge of Photoshop is a plus.
- Excellent problem solving skills, with the ability to flex and pivot in a fast-paced industry.
- Have an excellent understanding of social media platforms: Meta (Instagram, Facebook), YouTube, Twitter and TikTok.
- Must be a team player, and be able to wear different hats as needed.
- Experience with creative / social media agencies desired.
Additional Information
Equal Opportunity Employer: Jellyfish is committed to making adjustments in our recruitment process to enable you to demonstrate your full potential. Should you require reasonable accommodation, please fill out the form here.
- Flexible working
- Annual Bonus
- Anniversary Increase
- Training and Development
- Life Assurance
- Employee Assistance Programme - Counseling
