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Permanent

40 Hours

Excellent

U.K

Community Management Social Media Assistant, based at Holiday House in Leeds City Centre

A Community Management Social Media Assistant manages and support our community of followers across all of social media platforms that we are active on; Facebook, Twitter, Instagram, Pinterest, YouTube and LinkedIn and including our Brand, Trade and Recruitment social media channels. Ensuring that the integrity of our brand reputation isn’t compromised and providing the VIP customer service that we are known for, this role is key to ensuring that customers have a positive experience with us at every touch point and continue to book with us time and time again.

What will you do in the role?

• Respond appropriately to public comments and private messages we receive through all social media channels
• Provide advice and information as applicable in order to assist in customer queries
• Ensure that all responses are within our agreed Service Level Agreements (SLAs)
• Ensure that all responses are aligned with our social tone of voice guidelines and are consistent with our brand personality
• Work closely with internal teams across the business to raise and resolve any issues that are brought to light via social media
• Share positive feedback or key insights obtained via our social media channels with the relevant areas of the business
• Escalate issues that have the potential to generate widespread negative sentiment / media coverage
• Support on our proactive outreach plan to help generate bookings.

What are the key skills / experience you’ll already have?

• A good knowledge of the Social Media platforms that we operate on
• An enthusiasm for helping people, you’ll be pro-active and pride yourself on problem solving
• Previous experience in a customer service focused role would be really useful
• A keen eye for detail
• A desire to take responsibility
• Strong communication skills

What can we offer you?
We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -

• Competitive salary
• Contributory pension scheme
• 34 days holiday entitlement per annum
• 3 x salary life assurance
• Generous Discretionary Profit Share Scheme
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Share Save scheme
• Cycle to Work Scheme
• Access to Mental Health First Aiders
• Annual pay review
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

Please note that this role will be offered on a rota’d basis, working 4 days on and 4 days off, so will involve working on weekends and bank holidays. You will work both early (7am-7pm) and late (10am-10pm) shifts.

We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!

Jet2.com

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