Community Engager Slough, Berkshire, South East England, England
Job description
Job Description
Are you interested in supporting the LEGO Group’s Consumer & Shopper Engagement (CSE) department in delivering impactful engagement and community health?
Bring your passion for the LEGO brand to this role and share this enthusiasm with our consumers!
Based in our Slough, UK location this role will follow our hybrid working model (three days in the office), with one weekend day on a rotating basis. Opportunities available include both fixed-term and permanent roles.
Core Responsibilities
- Engage with LEGO Fans, Casual Users, Kids and Families across multiple channels and platforms (e.g. social media, product reviews) as brand ambassadors making our consumers feel valued whilst protecting the LEGO brand and utilising our Tone of Voice.
- Drive community growth and health, tailoring engagement to channels and audiences.
- Work flexibly across different platforms whilst also acquiring specialism in audiences or platforms.
- Handle direct dialogue with users as well as community moderation tasks.
- Build and maintain relationships with community members.
- Work with the Community Engagement Leads to gather and evaluate data and consumer feedback.
- Support and implement new community platforms, engagement strategies and membership propositions with explorative engagement.
- Be a safety net, evaluating and actioning reported content, complaints, policy and support questions.
Play your part in our team succeeding
The CSE department is a team of around 1000 employees with offices in the UK, Germany, USA, Denmark, Singapore and Shanghai, supporting 5 million customer engagements per year across multiple channels (phone, email, chat, social media, web, owned apps and platforms). Our customers are based around the globe.
To support our ambitions to build direct and lasting relationships, we are engaging with kids, grown-ups, fans and creators in owned and earned spaces to make them feel recognised and valued, to grow healthy communities, to drive membership and protect the LEGO brand.
The purpose of this role is to support grown-ups, kids and fans on our platforms by implementing community engagement strategies, communicating with members and casual contributors of all ages, encouraging good community health and dialogue, driving retention and LEGO love.
Do you have what it takes?
- Experience with social media or other online Community Support.
- Fluency in spoken and written English. French language skills highly desirable. Other languages beneficial but not essential.
- Excellent communication skills (We are FRKE! Fun, Reliable, Knowledgeable and Engaging).
- Digitally native with confidence engaging with consumers.
- Confident in working with consumers where change and uncertainty can occur.
- Conscious of needing to tailor tone of voice dependent on audience.
- Ability to assess risks of public engagement opportunities.
#LI-CS1
What’s in it for you?
Here are some of what to expect:
- Family Care Leave – We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
- Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
- Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
