Community Associate Leeds, England
Job description
Community Associate
JOB DETAILS
Working hours = Full time, 8:30-17:30, Monday-Friday
Salary = £23,000-£25,000 PA (depending on experience)
Location = Wizu Workspace, Richmond House, Lawnswood Business Park, Redvers Close, Leeds, LS16 6QY
Start date = ASAP
Reporting to = Allocated Community Manager/Centre Manager
WIZU
At Wizu, we’re tired of dull, boring workspace. We do things differently, creating bright, incredible spaces where the best businesses thrive – and our members love us for it. We work hard, but have the best fun doing it, and our passion is always rewarded.
To be the best (we are btw), then you have to surround yourself with the best people – which is where you come in. We have an exciting opportunity for a talented and passionate Community Associate to join our growing team at Wizu Workspace.
A Wizu Workspace member is our terminology for our client community.
RESPONSIBILTIES
Your primary responsibilities will include (though will not be limited to):
BUILDING & OPERATIONS
- Assist the Community Manager in delivering operational excellence within the centre
- Ensure a show ready building for any tours that take place, including managing configurations of vacant offices and furniture audits
- Help with delivering quality meetings and events
- Replenish communal kitchen facilities and complete daily building checks
- Set up fobs and keys for new members as well as deal with replacements and charges
- Assist with completing and reporting on the monthly building audit
- Responsible for the onboarding (move in process) of new co-working members
- Oversee the building maintenance and Health & Safety, including managing third party contractor relationships
- Assist with more complex maintenance issues including obtaining quotes for larger works as directed by the Community Manager
MEMBERS
- Strive to provide excellent service and experiences for our members
- Act as first point of escalation for any day-to-day member issues or general enquiries
- Ensure all information/issues are logged, tracked and resolved with the best possible outcome
- Keep relevant portion of the member portal updated and encourage members to use
- Ensure membership records are accurate and current
- Assist with planning member events to help build the community and connect members
- Work directly with management on any issues to ensure the highest level of member experience and satisfaction
TEAM
- Oversee day to day activities of the Member Host assisting in their development and upskilling
- Motivate the front of house team to deliver customer service excellence to our members
- Assist with training where necessary and onboarding new team members
STAKEHOLDERS
Possible daily contacts will include but not be limited to:
- Members and their clients
- Contractors
- Colleagues including and up to director level
- Landlords
- Brokers/agents
- Dogs
SKILLS AND REQUIREMENTS
The successful candidate must have/be:
- Flex industry or hospitality experience is preferrable but not essential
- Presentable and confidently represent the brand at all times
- Show enthusiasm and a positive approach to all areas of work
- Excellent written and communication skills
- A team player and have a passion for dealing with people
- Work to a high standard in a fast-paced environment
- A positive 'can do' attitude with a willingness to learn
- Thrives under pressure and enjoys working in a team environment but is also highly motivated and works well alone
WHAT YOU’LL GET IN RETURN
- A workplace with a family feel. We’re a close-knit team who always have each other’s back
- Expert training from an industry-leading professionals
- The best team events. We love celebrating our successes together in style at our team events and quarterly away days
- Your birthday off, access to Perk Box and other rewards
- To be part of our incredible member community – working alongside Yorkshire’s finest, ground-breaking businesses
- Managers who’ll always listen to you – we love making great things happen together, so all ideas are welcome!
- An award winning team: we’ve been voted the Best Workspace Provider in West Yorkshire
- A job you’ll enjoy – we work hard, but we have the best fun doing it
Remember, this is just a guide – if you see something you can’t tick off, you can learn here!
Salary is dependent on experience.
Job Type: Full-time
Salary: £23,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Sick pay
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: CA Richmond
