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Community Assistant London, England

B Lab UK

Full Time London, England 30240 - 31150 GBP ANNUAL Today

Job description

Salary: £30,240-£31,150

Closing date: 9 am on Monday 26th of June 2023

We are looking for an inspired and motivated individual with a passion for creating impact through a community of businesses. The role sits within the Community team and is responsible for working with the businesses in the UK B Corp community to build engagement and shared knowledge across our Collective Action groups.

You will be a compelling communicator and provide first line support for B Corp enquiries. In line with the B Lab UK’s strategy, you will also provide key administration to the Community team across a range of business areas, such as campaigns, data collection and reporting, engagement and impact work and ad-hoc administrative tasks.

Responsibilities will include:

Customer service:

Managing the Community Team and Recertification inboxes, answering frequently asked questions, and actioning related administrative tasks
Triaging incoming emails to relevant team members
Championing the meeting of team Service Level Agreements (SLAs) by providing insights and reminders to colleagues
Reporting monthly on incoming emails, analysing trends and patterns and using data to inform improvement opportunities
Ensure all Community data is up to date and accurately inputted into Salesforce and key community spreadsheets

Meeting and Events:

Attending virtual Working Group meetings, where B Corps share external best practices, taking minutes and sharing these with the wider B Corp community
Assist the team with the delivery of engagement and impact activities and events, both online and in person, and help the Community team with follow up administration

Cross-Community Team:

Working closely with the Engagement Coordinator to assist the administrative processes for sending out Welcome Plaques to new B Corps
Assist the Engagement Coordinator to capture engaging B Corp community content from the B Hive (our internal online community platform)
Provide administrative support to the Head of the Community in the delivery of the Ambassadors' Programme
Assist the Engagement Coordinator with the administration of Collective Action groups and B Locals (Local B Corp community groups)
Assisting the Community Team with ad-hoc projects and team presentation decks

Skills and Experience

Essential

You have experience in administration or similar role, covering data entry and team support
You excel in customer service both via email and face to face
You have experience in inbox management
You have great attention to detail and accuracy
You have excellent organisational skills, are proactive and use your initiative to create improvements
You are a strong verbal and written communicator and are able to demonstrate a professional manner in writing or remotely and face to face
You have a creative approach to finding solutions to new challenges
You have strong time management and prioritisation skills
You are eligible to work in the UK (we do not hold a sponsorship licence and will not be able to provide visa sponsorship)

What we give you

Purpose driven work supporting B Lab UK’s mission of redefining the role of business as a force for good
Hybrid and flexible working, we have a high trust environment and are advocates for right place working
Flexible working hours (based around core working hours)
Opportunity to work 4 days a week
We have an open, inclusive and collaborative working environment
An excellent range of benefits including a generous holiday allowance, private medical and dental cover, generous pension scheme, annual wellbeing allowance, carers leave, volunteering days among other benefits
The office is closed over Christmas with no need to use your holiday entitlement
We invest in professional development and have an open working environment giving you exposure to learn and develop in your career

Job Types: Full-time, Part-time, Permanent
Part-time hours: 40 per week

Salary: £30,240.00-£31,150.00 per year

Benefits: